Online Tools and Resources - Provider News

Policy updates

Find recent medical policy and coding updates and payment policy updates.

News
Online tools and resources

Helping Members Understand How to Make Health Decisions | 11/6/2023
Decision aids are available to help patients understand their options for healthcare
Support for You to Improve Health Equity and Patients' Lives | 11/6/2023
Premera is working to reduce health disparities in marginalized groups
Time-Saving Availity Tips | 11/6/2023
Here are the latest tips to help you get the most out of your Availity secure tools
Availity Tips for Prior Authorization, Referrals, and More | 10/5/2023
Here are some helpful reminders, thanks to questions we’re hearing from providers
Availity Eligibility and Benefits Tool Enhancement | 9/7/2023
Provider feedback leads to clear deductible instructions
New Availity Tips and Resources Tutorial | 9/7/2023
Access the online video and user guide to get the most out of your Availity tools
Getting Diabetic Retinal Eye Exam Results into Medical Records | 8/3/2023
An easy tool for documenting and sharing diabetic retinal eye exam results
Provider Feedback Helps Us Improve Availity | 8/3/2023
Get the latest Availity tips based on provider feedback
Reminder: Advanced Claims Editing Implementation | 8/3/2023
The second-pass editor is applied after claims adjudication and prior to provider payment
Additional Information Available on Availity Claim Status Details Screen | 7/6/2023
The line level information section and multiple modifiers can now be easily accessed
Reminder: New Claims Editor Launches on July 8 | 7/6/2023
Our current Claims Editor/What If Tool will be replaced with Clear Claim Connection (C3)
Learn More About Our Networks | 6/1/2023
The Provider Network Guide is one stop for details for all the networks associated with Premera and affiliates
Premera Now Offers Member ID Card View in Availity | 5/4/2023
Availity users can now see the member's ID card within the secure eligibility and benefits tool
FEP Available as New Payer in Availity | 5/4/2023
The FEP payer will display specific tools including claims status, claims submission, and remittance viewer
Best Times to Call Provider Customer Service | 4/6/2023
Find out the best times to call us and the advantages using Availity secure tools
Availity Tips Based on Provider Feedback | 4/6/2023
We receive feedback through customer service calls, provider support teams, and Availity's online feedback feature
Tool for Documenting Diabetic Retinal Eye Exam Results | 2/2/2023
Assist your patients in getting their diabetic retinal eye exam results
Everything You Need to Know About Your Explanation of Payment | 2/2/2023
The Explanation of Payment (EOP) gives you information about the adjudication of your claims
2023 ID Card Guide | 1/5/2023
Check out the newly updated 2023 Premera ID card guide
Latest Update to Availity Provider Feedback | 1/5/2023
Our responses to your feedback from customer service calls, provider support teams, and Availity's online feedback feature
Premera Teams Respond to Availity Provider Feedback | 11/3/2022
Our responses to your feedback from customer service calls, provider support teams, and Availity's online feedback feature
Helping Members Make Health Decisions | 9/1/2022
Decision aids are available to help patients understand options for complex care
Premera Makes Full Transition to Availity Tools on September 10 | 9/1/2022
Three tips for a successful transition to Availity
Sign up for Availity Webinar Trainings Today: Be Ready Before Final Transition | 8/4/2022
Get Premera-specific training to prepare for the September 10 transition of our secure tools
Premera Secure Tools Moving to Availity September 10 | 7/7/2022
Get a head start and find out what you need to know when using Availity for Premera members
Premera Secure Tools Move to Availity Starting Mid-September | 6/2/2022
Find out what you need to know
Premera Prior Authorizations Moving to Availity | 5/5/2022
New tool eliminates the need to fax. Find out what you need to know.
Premera Prior Authorizations Moving to Availity Essentials | 4/8/2022
You’ll soon be able to request prior authorizations through Availity
Resources Available in the Provider Learning Center | 4/1/2022
On Wednesday, May 11 Resources Available in the Provider Learning Center at 1:30 p.m., we’re hosting a workshop focused on supporting Behavioral Health Providers
Provider Workshop: Behavioral Health | 4/1/2022
On Wednesday, May 11 at 1:30 p.m., we’re hosting a workshop focused on supporting Behavioral Health Providers
2022 ID Card Guide | 1/6/2022
The 2022 ID card guide is now available.
Availity Updates: Remittance Viewer and Plan Availability | 12/16/2021
Get tips on remittance viewer and plans served through Availity.
Premera Transitions to Availity Secure Portal | 11/18/2021
Premera Transitions to Availity Secure Provider Portal
Provider Workshop: Credentialing | 10/7/2021
On Wednesday, November 10 at 1:30 p.m., our provider relations team is hosting a workshop focused on credentialing
Provider Workshop: Claims and Claims Editing | 9/16/2021
Overview from the September 15 workshop
Helping Members Make Informed Decisions | 8/5/2021
Decision aids help patients understand their options for complex care scenarios
Check Plan Type with Eligibility and Benefits Tool | 7/1/2021
Our online tool shows if a patient has a fully insured or self-funded plan
Provider Virtual Workshop: No Surprises Act & Hot Topics | 6/3/2021
On Wednesday, July 21, our provider network team is hosting a workshop on the No Surprises Act and other topics
Real-Time Estimator Tool Unavailable Starting April 16 | 4/15/2021
Our real-time estimator tool will be down for maintenance starting on April 16
Update Your Provider Directory Info | 4/1/2021
Has your office information changed recently?
Time-Saving Resources: Code Check and Prior Auth Tools | 2/18/2021
Save time and a phone call with these two quick resources.
Premera Contracts and DocuSign | 2/4/2021
As of February 1, 2021, all contracts will be sent via DocuSign.
Determine Member Eligibility and Coverage Online | 2/4/2021
Verify basic demographic information, deductible, claim status and more on the Premera website.
Premera 101 Workshop Overview | 2/4/2021
Did you miss Premera’s popular February 3 provider workshop? Find out how you can watch a recorded session on tools, resources, and guides.
Premera 101: A Provider Workshop | 1/7/2021
Join us for an introduction to our secure online tools and quick tips for success.
Use Prior Authorization Tool for Faster Service, Less Time on Hold | 12/17/2020
Save time from having to fax records by using our prior auth tool.
Get Faster Payments with EFT | 12/17/2020
Tips for signing up and managing your EFT enrollment.
Tools Available to Help Members Make Decisions | 12/3/2020
Your patients might bring decision aids to upcoming appointments.
Verifying Member Eligibility and Benefits | 10/15/2020
Get tips to verify member eligibility and benefits.
Go Online - Provider Customer Service Hours Are Changing | 10/1/2020
To help adapt to the new hours, customer service will be providing education for our secure online tools.
Provider Workshop: Eligibility and Benefits | 10/1/2020
Join our Provider Experience team to learn about our eligibility and benefits tools and resources.
Help Us Improve the Provider Directory | 9/17/2020
Tell us how to improve uploading information to Premera’s provider directory.
Save Time – Go Online! | 8/20/2020
Use our online tools to save time and eliminate the need for faxing.
Resources for Denial Edit Codes | 8/6/2020
Learning about the denial edit codes can help avoid future denials.
Improve Your Presence in the Provider Directory | 8/6/2020
Get noticed by potential patients—add your photo to the provider directory!
Prior Authorization Tool Tips and Updates | 7/16/2020
Premera’s prior auth tool can save time and phone calls.
Provider Workshop: Prior Authorization Tool | 7/16/2020
Join us for a virtual training on the prior authorization tool.
Not finding what you're looking for here? Search our news archive.

Online Tools and Resources - Provider News

Policy updates

News

Online tools and resources

Helping Members Understand How to Make Health Decisions | 11/6/2023

Support for You to Improve Health Equity and Patients' Lives | 11/6/2023

Time-Saving Availity Tips | 11/6/2023

Availity Tips for Prior Authorization, Referrals, and More | 10/5/2023

Availity Eligibility and Benefits Tool Enhancement | 9/7/2023

New Availity Tips and Resources Tutorial | 9/7/2023

Getting Diabetic Retinal Eye Exam Results into Medical Records | 8/3/2023

Provider Feedback Helps Us Improve Availity | 8/3/2023

Reminder: Advanced Claims Editing Implementation | 8/3/2023

Additional Information Available on Availity Claim Status Details Screen | 7/6/2023

Reminder: New Claims Editor Launches on July 8 | 7/6/2023

Learn More About Our Networks | 6/1/2023

Premera Now Offers Member ID Card View in Availity | 5/4/2023

FEP Available as New Payer in Availity | 5/4/2023

Best Times to Call Provider Customer Service | 4/6/2023

Availity Tips Based on Provider Feedback | 4/6/2023

Tool for Documenting Diabetic Retinal Eye Exam Results | 2/2/2023

Everything You Need to Know About Your Explanation of Payment | 2/2/2023

2023 ID Card Guide | 1/5/2023

Latest Update to Availity Provider Feedback | 1/5/2023

Premera Teams Respond to Availity Provider Feedback | 11/3/2022

Helping Members Make Health Decisions | 9/1/2022

Premera Makes Full Transition to Availity Tools on September 10 | 9/1/2022

Sign up for Availity Webinar Trainings Today: Be Ready Before Final Transition | 8/4/2022

Premera Secure Tools Moving to Availity September 10 | 7/7/2022

Premera Secure Tools Move to Availity Starting Mid-September | 6/2/2022

Premera Prior Authorizations Moving to Availity | 5/5/2022

Premera Prior Authorizations Moving to Availity Essentials | 4/8/2022

Resources Available in the Provider Learning Center | 4/1/2022

Provider Workshop: Behavioral Health | 4/1/2022

2022 ID Card Guide | 1/6/2022

Availity Updates: Remittance Viewer and Plan Availability | 12/16/2021

Premera Transitions to Availity Secure Portal | 11/18/2021

Provider Workshop: Credentialing | 10/7/2021

Provider Workshop: Claims and Claims Editing | 9/16/2021

Helping Members Make Informed Decisions | 8/5/2021

Check Plan Type with Eligibility and Benefits Tool | 7/1/2021

Provider Virtual Workshop: No Surprises Act & Hot Topics | 6/3/2021

Real-Time Estimator Tool Unavailable Starting April 16 | 4/15/2021

Update Your Provider Directory Info | 4/1/2021

Time-Saving Resources: Code Check and Prior Auth Tools | 2/18/2021

Premera Contracts and DocuSign | 2/4/2021

Determine Member Eligibility and Coverage Online | 2/4/2021

Premera 101 Workshop Overview | 2/4/2021

Premera 101: A Provider Workshop | 1/7/2021

Use Prior Authorization Tool for Faster Service, Less Time on Hold | 12/17/2020

Get Faster Payments with EFT | 12/17/2020

Tools Available to Help Members Make Decisions | 12/3/2020

Verifying Member Eligibility and Benefits | 10/15/2020

Go Online - Provider Customer Service Hours Are Changing | 10/1/2020

Provider Workshop: Eligibility and Benefits | 10/1/2020

Help Us Improve the Provider Directory | 9/17/2020

Save Time – Go Online! | 8/20/2020

Resources for Denial Edit Codes | 8/6/2020

Improve Your Presence in the Provider Directory | 8/6/2020

Prior Authorization Tool Tips and Updates | 7/16/2020

Provider Workshop: Prior Authorization Tool | 7/16/2020