The individual plan website is managed by Evolent Health for Premera and uses tools specifically for patients with individual plans.
If a member has an individual plan, their ID card will say Individual Plan. View an example member ID card.
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If you received the message, "You have successfully logged into the Evolent application, but we do not find the Provider," read these instructions to provide key services to your individual plan patients.
The member eligibility search doesn’t accept member prefixes. Search by member ID or by the member’s last name and date of birth for accurate results.
The online claims submission tool for HCFA (CMS) 1500 claims currently isn’t available on the individual secure website. In the meantime, submit claims by mail to the address below or through Office Ally.
Check out our COVID-19 FAQ for the lasted updates on prior authorization.
Use the following provider training guides to learn more about our individual plan tools:
Search for medical providers, facilities, and other specialists within the Premera Blue Cross Individual Signature network.
2020 individual plan forms:
Visit our forms page for all other provider documents.
Review our individual plan policies on our policy page.
Individual plans have a specific code list and InterQual criteria when reviewing certain services.
Learn about our programs that help members navigate the healthcare system and manage their health.
Call customer service at 800-607-0546 between 8 a.m. and 6 p.m., Monday through Friday, Pacific Time. Customer service can also provide web support and information on member eligibility and benefits.
Individual plan claims, appeals, and other paper correspondence must be sent to:
Premera Blue Cross P.O. Box 21762 Eagan, MN 55121
Call 844-966-0332 or fax 888-584-8081 to contact our utilization management team. Use this fax number to submit a prior authorization request.
InstaMed delivers all electronic funds transfer (EFT) payments and electronic remittance advice (ERA) for individual plans. If you submit and receive EFT/ERA through a clearing house, the clearing house needs to sign up for InstaMed.
Great! You’ll automatically receive EFT payments for our 2020 individual plan claims
You have 2 simple ways to sign up:
Sign up for an email subscription to receive Premera provider news and policy updates.