Outpatient Rehabilitation

  • Tips for requesting reviews through eviCore healthcare

    • New! eviCore CorePathSM online system launches on January 26, 2018. eviCore healthcare is offering online training sessions for CorePath starting in January 2018. The initial training session will be recorded and posted on the Premera page as a resource in case you can't attend.

    • After the patient's initial visit, request a medical necessity review by calling eviCore healthcare at 800-792-8751, from 7 a.m. to 7 p.m., weekdays, or visit the eviCore healthcare website created for Premera.

    • Member eligibility can change monthly. Check our prior authorization tool to see if a member needs eviCore healthcare review. The tool instructs you to use eviCore healthcare only when a service requires review.

    • When submitting a request for services, include the member's plan prefix and number (such as, “ABC123456789” - no space between characters).

    • When you're checking a patient's eligibility and the system says "No authorization required,” you can take a screenshot for your records. We'll consider this if a retrospective review is required.

    • With some services for oncology, neurodevelopmental, or behavioral health, you might not need authorization. We encourage you to submit the authorization request, anyhow. If the specific services for this member are excluded from the program, we'll let you know that you don't have to take any further action.

    • You can check your performance compared to your peers. View your Practitioner Performance Summary reports at eviCore healthcare.

    Outpatient rehabilitation codes

    Check our code list to view outpatient rehabilitation codes. (Once in the list, use CTRL+F for PCs or Command+F for Macs, and type in the code. If no results are found, the code doesn't require review. We review non-specific codes when the claim is submitted.)

    More information

    To create an account and/or initiate an authorization for dates of service on or after July 1, 2016:

    • Visit eviCore healthcare
    • Call 800-792-8751 from 7 a.m. to 7 p.m., weekdays. (Out-of-network providers: submit requests by calling this number.)
    • Fax an eviCore healthcare request form to 800-540-2406
      (Go to Online Forms & Resources to select the specific treatment form.)

    Visit eviCore healthcare for:

    • Orientation/training sessions
    • Quick reference guides
    • Clinical guidelines
    • Tutorials
    • FAQ
    • CPT code list
    • Medical necessity review authorization request (available through the clinical certification online tool)
    • Performance summary reports

    eviCore healthcare (formerly known as CareCore National) is an independent company managing outpatient rehabilitation services for Premera providers.