• Provider Contacts

    We’re Here to Help

    Customer Service

    Customer Service Representatives are available to assist you with the following:

    • Provide general information
    • Verify member benefits
    • Confirm member eligibility
    • Provide claims payment, payment vouchers or remittance assistance
    • Confirm provider network status

    Phone: 800-722-4714, press option 2

    BlueCard

    To verify benefits or eligibility for BlueCard members:
    Phone: 800-676-BLUE (2583)

    For fastest service, please have the subscriber or member identification number available when calling. 

    Physician and Provider Relations

    Physician and Provider Relations Representatives are available to assist you with the following:

    • Change billing, practice or remittance addresses
    • Add a practice location
    • Update your tax identification number
    • Add/delete a physician or provider at your office
    • Fulfill application and contract requests
    • Verify contract status
    • Provide copies of past communications

    Credentialing Application – New Applicants 

    PO Box 327 - MS 453
    Seattle, WA 98111-0327

    Fax: 425-918-4937

    Phone: 800-722-4714, press option 4

    ProviderSource Credentialing Application 

    We encourage you to use ProviderSource to complete a credentialing (or recredentialing) application online, reducing paper and processing time. If you have specific credentialing questions, please call Physician and Provider Relations at 800-722-4714, option 4.

    Care Management

    Care Management Representatives are available weekdays to help you with the following:

    • Admission Screening and Triage
    • Clinical Review
    • Case Management

    Phone: 800-722-4714, press option 3

    Claims

    P.O. Box 240609
    Anchorage, AK 99524-0609

    Electronic Data Interchange (EDI)

    For questions related to our electronic claims clearinghouse, please contact EDI:

    Phone: 800-435-2715

    Pharmacy Services

    Pharmacy Services Representatives are available to assist you with the following:

    • General information on the Preferred Drug List (PDL)
    • Exceptions for Point-of-Sale edits
    • Confirmation of the tier status of a specific medication

    Phone: 888-261-1756

    Physician and Provider Appeals

    To reach us by phone, please call the customer service number on the back of the member’s ID card.

    P.O. Box 91102
    Seattle, WA 98111-9202