Provider Contacts

  • We’re Here to Help

    Customer Service

    Call us at 800-722-4714, option 2, for help with:

    • Member benefits and eligibility information
    • Claims payment, payment vouchers or remittance assistance
    • Provider network status confirmation

    BlueCard

    Call 800-676-BLUE (2583) to verify benefits or eligibility for BlueCard members. Be sure to have the subscriber or member identification number available when you call.  

    Physician and Provider Relations

    Call Physician and Provider Relations at 800-722-4714, option 4, for help with:

    • Changing your billing, practice or remittance address
    • Adding a practice location
    • Updating your tax identification number
    • Adding/deleting a provider at your office
    • Fulfilling application and contract requests
    • Verifying contract status
    • Requesting copies of past communications

    Send address updates (with effective date) by email or fax:

    Credentialing Application – New Providers

    Call 800-722-4714, option 4, for credentialing assistance.

    Mailing address:

    PO Box 327 - MS 453
    Seattle, WA 98111-0327

    Fax: 425-918-4937
    Learn more about becoming a Premera provider. 

    Care Management

    Call Care Management at 800-722-4714, option 3, for help with:

    • Admission screening and triage
    • Clinical review
    • Case management

    Claims

    Mailing address:
    P.O. Box 240609
    Anchorage, AK 99524-0609

    Electronic Data Interchange (EDI)

    Call EDI at 800-435-2715 if you have questions about our electronic claims clearinghouse.

    Pharmacy Services

    Call Pharmacy Services at 888-261-1756 for help with:

    • General information on the Preferred Drug List (PDL)
    • Exceptions for point-of-sale edits
    • Tier status confirmation for a specific medication

    Physician and Provider Appeals

    For help with an appeal, call the Customer Service number on the back of the member’s ID card or mail your appeal request to:

    P.O. Box 91102
    Seattle, WA 98111-9202

    Technical Website Help

    For technical support, call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific Time, or visit our help page to troubleshoot common issues such as password recovery.