Provider Contacts

  • On Saturday, July 9, Premera.com will be unavailable starting at 4 p.m. Pacific time for planned maintenance. We expect the work to take 8 hours.
    The Premera offices will be closed Monday, July 4 for Independence Day.
  • We're Here to Help

    Customer service

    Call us at 800-722-4714, option 2, for help with:

    • Member benefits and eligibility information
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation

    BlueCard

    Call 800-676-BLUE (2583) to verify benefits or eligibility for BlueCard members. Be sure to have the subscriber or member identification number available when you call.
    Call 888-261-9562 to reach Premera's BlueCard claims customer service team.

    Physician and Provider Relations

    Call Physician and Provider Relations at 800-722-4714, option 4, for help with:

    • Changing your billing, practice or remittance address
    • Adding a practice location
    • Updating your tax identification number
    • Adding/deleting a provider at your office
    • Fulfilling application and contract requests
    • Verifying contract status
    • Requesting copies of past communications

    Send address updates (with start date) by email or fax to 425-918-4937, ATTN: Provider Relations.

    Credentialing application - new providers

    Send your new credentialing application by mail, fax, or email:

    Mail:
    PO Box 327 - MS 263
    Seattle, WA 98111-0327

    Fax: 425-918-4766

    Email: Credentialing.Updates@Premera.com

    Learn more about becoming a Premera provider.

    Care Management

    Call Care Management at 800-722-4714, option 3, for help with:

    • Admission screening and triage
    • Clinical review
    • Case management

    Claims

    Mailing address:
    P.O. Box 240609
    Anchorage, AK 99524-0609

    Electronic Data Interchange (EDI)

    Call EDI at 800-435-2415 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call Pharmacy Services at 888-261-1756 for help with:

    • General information on the Preferred Drug List (PDL)
    • Exceptions for Point-of-Sale edits
    • Level status confirmation for a specific medication

    Physician and Provider Appeals

    For help with an appeal, call the Customer Service number on the back of the member's ID card or mail your appeal request to:
    P.O. Box 91102
    Seattle, WA 98111-9202

    Technical website help

    For technical support, call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@premera.com or visit our help page to troubleshoot common issues such as password recovery.