Provider Contacts

  • Customer service

    Call 800-722-4714, option 2, for help with:

    • Member benefits and eligibility information
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation

    Credentialing application - new providers

    Send your new credentialing application by mail, fax, or email:

    Mail:
    PO Box 327 - MS 263
    Seattle, WA 98111-0327

    Fax: 425-918-4766

    Email: Credentialing.Updates@Premera.com

    Learn more about becoming a Premera provider. View credentialing forms.

    Physician and provider relations

    Email us a completed provider update form if you have any of the following office changes:

    • Changing your billing, practice or remittance address
    • Adding a practice location
    • Updating your tax identification number
    • Adding/deleting a provider at your office

    Call 800-722-4714, option 4, for help with fulfilling application and contract requests, or verifying contract status.

    Claims

    Mailing address:
    P.O. Box 240609
    Anchorage, AK 99524-0609

    BlueCard

    • Call 800-676-BLUE (2583) to verify benefits or eligibility for BlueCard members
    • Be sure to have the subscriber or member identification number available when you call
    • Call 888-261-9562 to reach Premera's BlueCard claims customer service team.
    • Log in to your local Blue plan's website

     

    Clinical Review

    Call Clinical Review at 800-722-4714, option 3, for help with:

    • Admission screening and triage
    • Clinical review
    • Case management

    Physician and Provider Appeals

    For help with an appeal, call the Customer Service number on the back of the member's ID card or mail your appeal request to:
    P.O. Box 91102
    Seattle, WA 98111-9202

    Electronic Data Interchange (EDI)

    Call EDI at 800-435-2415 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call Pharmacy Services at 888-261-1756 for help with:

    • General information on the Preferred Drug List (PDL)
    • Exceptions for point-of-sale edits
    • Level status confirmation for a specific medication

    Technical website help

    For technical support, call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@premera.com or visit our help page to troubleshoot common issues such as password recovery.