| Providers can submit an appeal for the following reaons: |
Please don't submit appeals for: |
- Clinical edit disagreements (include supporting documentation showing correct billing)
- Medical necessity denials (provider write-offs)
- Allowed amounts that disagree with the contracted rate, multiple same-day reductions, denials for inclusive procedures, or OrthoNet denials
- Claims denied for timely filing
|
- Billing errors
- Duplicate or eligibility denials
- Corrected claims
- Claims denied for needing medical records, incident questionnaires, or other additional processing info
- Other coverage denials like coordination of benefits, worker’s comp or subrogation
|
Note: Carewise audit appeals should go directly to Carewise as noted in the letter sent to providers.
Appeals
Notice: Changes to Premera Appeals Fax Number (December 30, 2025)
Effective immediately, Premera is using one appeals fax number: (425)
918-5592. This number is noted on all appeal forms.
Please do not use the former fax numbers: (425) 918-4133 or 800-557-7581
Be sure to make a note of the number for your provider office.
When submitting an appeal on behalf of a member, make sure to use the correct form to get the fastest response. Please take a moment to double-check any forms you may have bookmarked and make sure you’re sending us the right appeal form for the member’s plan.
You can choose from one of the following appeal forms that corresponds with the member’s plan:
Premera commercial plans provider appeal form - Note the different fax numbers for clinical vs. general
appeals. Member authorization is embedded in the form for providers submitting on a member’s behalf (section C).
Premera individual plans provider appeal form
BlueCard plans provider appeal form- For out-of-area BlueCard members appealing the home Blue plan.
Federal Employee Program (FEP) plans provider appeal form
Policy reconsideration
Policy reconsideration - Request reconsideration of a coding policy.