Premera has been the target of a sophisticated cyberattack where attackers gained access to our IT systems. The privacy and security of our members' personal information is a top priority for Premera. We value the trust you place in us to keep your personal information secure and we regret the concern that this attack may cause you.
Help for members
We recognize this incident can be frustrating. All our members can sign up for two years of free credit monitoring and identity protection services from Experian. We're sending more information to all affected members, starting March 17 but you can begin signing up for these services today if you wish. We've created a dedicated website www.premeraupdate.com where you can find more information, FAQs and details on how to sign up for these free services.
What is Premera doing about this incident?
We take this issue seriously and Premera is taking proactive steps to provide protection and assistance to those affected. We notified the FBI as part of our investigation and have been coordinating with their own investigation into this attack. In addition, we worked with Mandiant, one of the world's leading cybersecurity firms, to both investigate the attack and cleanse our IT system of the infection created by that attack. We're taking additional steps to strengthen and enhance the security of our IT systems moving forward.
What information may have been accessed?
The attackers may have gained access to the personal information of our members, along with the information of our employer customers, healthcare providers and other people and organizations with whom we do business. That information could include names, dates of birth, addresses, telephone numbers, email addresses, Social Security numbers, member identification number, medical claims information and financial information. It's important to note that our investigation has not determined that data was removed from our systems. We have no evidence at this point that any of the data that may have been accessed during this attack has been used inappropriately.
All of us here at Premera have been affected by this attack and we understand and share your concerns. We want to ensure you have the information and assistance you need so please call 1-800-768-5817 or visit www.premeraupdate.com for help and more information.