Pay My Bill

  • Important notice for individual members: Payment for your monthly health plan bill will be returned if you try to make payment for your individual health plan with a business account. Premera does not accept payments from third parties for individual health plans, except when required by law.

    ("Individual members" refers to members who purchased their plans independently and do not have their health plan coverage provided by their employer.)

  • 5 options to pay your monthly health plan bill

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    Online

    Pay My Bill is a free service through Bank of America that helps you manage your monthly health plan payments online.

    Pay online

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    Automatic funds transfer

    To set up AFT, download the form and follow the instructions to submit it to us.

    Download AFT form

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    By phone

    Call us to use our automated payment system at any time.

    877-217-1800

    By mail WA member

    By mail

    Send check to:

    Premera Blue Cross
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

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    Through your bank

    You can use your bank's bill pay system to pay Premera and ensure your payment is processed and received on time.


    Frequently asked questions and answers

    No. Except where required by law, Premera does not accept payments from third parties for individual health plans.

    Your payment will be returned if your individual health plan is paid for with a business account. You will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    If you're enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.

    I purchased my health plan directly with Premera. Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent
    • An Indian tribe, tribal organization or urban Indian organization
    • State and federal government programs and their grantees
    • Ryan White HIV/AIDS Programs (and their community-based organizations like Evergreen Health Program)
    • LyfeBank

    I purchased my health plan directly with Premera: Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    I purchased my Premera health plan through Washington Healthplanfinder: Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent
    • An Indian tribe, tribal organization or urban Indian organization
    • State and federal government programs and their grantees
    • Ryan White HIV/AIDS Programs (and their community-based organizations like Evergreen Health Program)
    • Project Access NW
    • Pierce County Project Access

    I purchased my Premera health plan through Washington Healthplanfinder: Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization that is not part of Washington Healthplanfinder's Sponsorship Program
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information

    What happens if I don't follow this guidance?

    Your payment may be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the next open enrollment period.

    If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633

    If you purchased your plan directly from Premera, you can cancel your plan several ways.

    • Secure email: Log in, go to your Secure Inbox, and email us your cancellation. Please include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
    • Letter or fax: Mail or fax us a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.
    • Mailing address:
      PO Box 91120
      Seattle, WA 98111

      Fax number: 425-918-3727

    • By phone: Call us at 800-722-1471 to cancel over the phone.

    No. As of September 23, 2015, Washington Healthplanfinder stopped taking payments. Payments should be made directly to Premera. For more information read the Healthsource blog post on the Washington Healthplanfinder billing changes.

    Please call us at 855-367-5023 to discuss your bill.

    Yes, you can schedule one-time payments up to 30 days in advance of the current bill's due date. Scheduled recurring payments cannot extend beyond the current bill's due date.

    Yes. Log in to your account and visit Payment History. You can view the pending payments and cancel a scheduled payment as needed to then submit a new payment.

    • Log in to your account.
    • Under Member Services, go to Manage Profile.
    • Under Automatic Payment, select Billing Accounts.
    • Click Add, and then enter your billing information.

    Note: At this time, automatic payment setup is not reflected on your health plan bill. However, your bill will still show the amount that will be paid automatically on the due date.

    We're working diligently with Washington Healthplanfinder to correct your account. Please call us at 855-367-5023 to discuss your bill.

    First, check to make sure you're using your member ID number. If you're using your group number or an invoice number, online payment will not work. Secondly, a bill amount will not appear if there is no amount due. You can verify past payments by logging in to your account and visiting Payment History.

    No. Only the full billed amount that is displayed can be paid.

    For credit or debit cards: You'll receive a confirmation number at the end of a successful transaction. You'll also receive a confirmation e-mail within 1 business day.

    For checking or savings accounts: You'll receive a confirmation number upon submitting the transaction request, as well as a confirmation email within 1 business day. Note that it may take up to 48 hours to confirm funds. If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding

    For credit or debit cards: Payments will be verified immediately after you submit them.

    For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, log in to your account and go to Payment History to verify the status of your payment. If the status listed is Completed, then the payment was sent successfully. (Note that it may take up to 2 business days to post to your account.) If you don't see a Completed status, please call us at 800-722-1471 for help.

    For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.

    Yes, you can still pay using a credit or debit card.

    Regardless of what time the payment is made during the day (Pacific time), it will reflect that date of payment to your health plan billing account. However, please note that all payments may take up to 72 hours to be reflected in the online payment system and/or your health plan account.

    It depends on your bank or credit card company, but normally takes about 2 business days to post.