Pay My Bill

  • Individual plan members: You can pay your bill using one of these five convenient options.

  • Establish a recurring payment for policy coverage by downloading and submitting an AFT form. An AFT takes the hassle out of having to remember to pay your regular monthly bill. Recurring payments process on the first business day of each month.

    To set up an AFT, download the form and follow the instructions on the form to submit it to Premera.

    If you enrolled in your health plan through Washington Healthplanfinder, you can set up your AFT starting November 1, 2015.

    Pay on our website at any time.

    Pay My Bill is a free service that allows you to manage your online premium payments.

    You can transfer payment from your checking, savings, or Visa/MasterCard credit or debit card. Schedule either one-time bill payments, or recurring payments for policy coverage. Recurring payments process on the first business day of each month.

    Call 877-217-1800 to use our automated payment system at any time.

    You can transfer payment from your checking, savings, or Visa/MasterCard credit or debit card.

    You can always use your own bank’s bill pay system to pay Premera.

    Be sure to enter your Premera Identification Number in the Account Field, Payee, or Biller Information field to ensure your payment is applied to your account. Be sure to consider your bank’s processing time to ensure your payment is processed and received on time.

    We always welcome payment by mail. To ensure prompt and accurate processing:

    1. Write your Premera Identification Number on your check.
    2. pbc-wa-id-card-callout

    3. Remove the coupon on your bill and return it with your payment.
    4. Seal check and coupon in the envelope that was included in your bill. This envelope has a special tracking bar printed on it. This tracking bar enables faster processing.

    Our payment address is:

    Premera Blue Cross
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

  • Frequently Asked Questions About Paying Your Bill

  • What is the electronic payment process?

    This is the new service that allows individuals to pay their monthly bill online or by phone. You can use a credit or debit card or an electronic transaction from your checking or savings account.

    How do I access this service?

    You can access the web version by going to the homepage of your health insurance plan and clicking on the Pay Your Bills Online link. For the phone service you will be offered the option when you dial the customer service contact number using the Contact Us link, or can dial the payment processing number directly, both of which can also be found on your bill.

    Is there a fee to use this service?

    No, the service is free.

    What do I do if I have a question about my bill?

    Contact us by using the Contact Us link to find the telephone number to speak to a customer service representative.

    Can the Premera Blue Cross customer service representative take my credit card information?

    No, they cannot take your credit information. You will need to input this information at the appropriate payment by phone or online site to make your payments.

    Can I review my bill online?

    No, you will not be able to see your bill online. But if an amount is due, you will see the amount online, as well as be able to make the payment.

    Do I need any special software to sign up for the electronic payment service?

    No special software is required to use the service. You will only need Web access and a browser online, or access to a phone to use the phone service.

    Do I need to enroll in order to pay a bill?

    Yes, if paying your bill online, you must register in order to use this free service. Once registered, you may make recurring and future dated payments as well as track payment history. For the phone payment service, enrollment is not necessary.

    After enrolling in the electronic payment service, when can I start paying the bill?

    After you complete the enrollment, you can immediately access the electronic payment service to pay the billed amount if generated. New members may need to wait to make a payment online until a bill is generated, otherwise a balance will not display to pay.

    I entered my zip code for registration but the system did not accept it.

    Be sure that you are using the billing zip code from your monthly bill.

    Where are my bank routing and account numbers that I need to register for this service?

    The routing number is the nine-digit number found on the bottom left of your paper check. The bank account number is the string of numbers following the routing number.

    What methods of payment can I use to pay my bill?

    You may use a credit or debit card, or an electronic withdrawal from your checking or savings account, but payments cannot be split between several payment methods.

    Do I need a password?

    Yes, for online payments. When you enroll online, you will setup a password.

    What if I forget my password?

    For security reasons, you will need to set a new password. At the login page you will click on Forget your password? then you will answer the challenge question you created during registration.You will receive a temporary password by e-mail (could take up to 15 minutes) that allows you to set a new password.

    What if I forget the answer to my challenge question?

    You will need to contact your customer service representative who will help get the reset accomplished, see the Contact Us link for the number to dial.

    How do I cancel my Online Payment service?

    You can cancel the service by deactivating your account from the Manage Profile > Billing Accounts > Deactivate Account button. Please note, canceling your online payment service does not cancel your health plan membership.

    Where can I find my membership number?

    It can be found on the upper right corner of your bill as the Policyholder ID. It is also located on your medical ID card under Identification #.

    Can I make partial payments or overpay on my account?

    No. Only the full Billed Amount displayed can be paid.

    Can I make future dated payments?

    Yes, you can schedule one-time payments up to 30 days in advance of the current bill’s due date. Scheduled recurring payments cannot extend beyond the current bill’s due date.

    Can I change the date of a future dated payment?

    Yes.Go to the left side of the web page and click Payment History. You can view the pending payments from this screen and cancel a scheduled payment as needed to then submit a new payment.

    Can I set up automatic recurring payments online?

    Yes, go to Manage Profile (left of screen) select Billing Accounts under Automatic Payment, click Add. At this time, automatic payment setup will not reflect on your health plan bill, it will still show the amount to pay without listing that it will automatically debit your account on the due date.

    The system doesn’t show a bill amount, what might be the problem?

    The first item to check is to make sure you are using your Member ID number. If you are using your group number or invoice number the process will not work. Also the amount may not show because there is no amount due at that time.

    When will my payment post to my health plan account?

    Regardless of when the payment is made within the 24 hour date Pacific Time, it will reflect that date of payment to your health plan billing account. All payments may take up to 72 hours to reflect though in the online payment systems, and/or your health plan account.

    When is the money drawn from my bank or credit card account?

    It depends on your bank or credit card company, but normally takes about 2 business days to post.

    How will I know my payment was submitted successfully?

    Credit/Debit Cards: You will receive a confirmation number at the end of a successful transaction. Additionally, you will receive a confirmation e-mail within 1 business day. Checking/Savings Accounts: You will receive a confirmation number upon submitting the transaction request, as well as a confirmation email within 1 business day, although it may take up to 48 hours to confirm funds. If the funds are not available, you will be sent an email to the address provided at enrollment to provide an alternative method of funding.

    How can I confirm that a payment has been made?

    After the payment date, check the status of the payment by clicking the link on the left side of the page, Payment History. If the status displays ‘Completed’, then the payment has been sent to your health insurer, but may still take 2 business days to post to your account.

    Payments made by credit/debit cards will verify funds upon submission.

    For checking/savings account payments, it may take up to 2 business days to confirm funds. You can also review with your bank/credit card account to confirm the withdrawal of funds.

    If I cannot pay from my checking account because of previous non-sufficient funds can I still use the web?

    Yes, you can still pay using a credit or debit card.

    If you are enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.

    Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent
    • An Indian tribe, tribal organization, or urban Indian organization
    • State and federal government programs and their grantees (such as the Ryan White HIV/AIDS program)

    Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization
    • A government organization, other than those state and federal government programs as allowed by law
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    What happens if I don’t follow this guidance?

    Your payment may be returned to you, and we'll ask you to find an alternative way to pay your bill. If you’re unable to pay your bill in a way that complies with this policy, your plan could be cancelled due to non-payment. If your plan is cancelled, you may be without coverage until the next open enrollment period.