Contact Us

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    Log in

    Check out your benefits information, claims and deductible status, and more.

    Log in or create an account

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    Call us

    Call 800-722-1471 (TTY: 711)
    5 a.m. to 8 p.m. Pacific Time, Monday to Friday
    Outside the U.S., call 855-629-0987

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    Get account login help

    We can help you update your email address or password.

    Call 800-722-9780 (TTY: 711)
    6 a.m. to 6 p.m. Pacific Time, Monday to Friday

    Pay your monthly health plan bill

    You have options to pay:

    1. Online
    2. By phone 800-722-1471
      Please use our automated payment system. Our customer service reps are unable to take payments.
      If you bought your plan through WaHealthplanfinder.org, you’ll need your 7-digit payment ID found on the payment coupon of your invoice.
      All other customers, including Medicare Supplement, you’ll need to enter your 9-digit member ID.
    3. By mail
      Washington Healthplanfinder members:
      Premera Blue Cross
      P.O. Box 741103
      Los Angeles, CA 90074-1103

    All other customers:
    Premera Blue Cross
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

    Contact a specific department

    Web help

    Having technical issues with tools on Premera.com? Please email support@premera.com or call the service desk at 800-722-9780

    Need live help?

    Live help is a screen-sharing tool that allows our agents to see what you are seeing on your screen in order to quickly assist you. Call the service desk at 800-722-9780, and select the live help button to begin sharing your screen with a representative.

    Live Help button

    Service desk assistance is available on weekdays, 6 a.m. to 6 p.m., Pacific Time.

    Frequently asked questions

    View our frequently asked questions for answers to common health plan and enrollment questions.