Contact Us

You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.

If you purchased your plan directly from Premera, you can cancel your plan several ways.

• Secure email: Log in, go to your Secure Inbox, and email us your cancellation. Please include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
• Letter or fax: Mail or fax us a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.

• Mailing address:
  PO Box 91120
  Seattle, WA 98111

  Fax number: 425-918-3727

• By phone: Call us at 800-722-1471 (TTY: 711) to cancel over the phone.