Contact Us

  • Important notice for individual members: Payment for your monthly health plan bill will be returned if you try to make payment for your individual health plan with a business account. Premera does not accept payments from third parties for individual health plans, except when required by law. See more details in Pay My Bill.

    ("Individual members" refers to members who purchased their plans independently and do not have their health plan coverage provided by their employer.)

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    Log in

    Securely access your account to:

    • - Review the status of current medical bills that we're processing (claims)
    • - Get personal benefit information, or
    • - Find out how much is left on your deductible

    Member log in

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    Contact us

    Call us for questions about benefits, how your coverage works, and more:

    Customer service: 800-722-1471 (TTY: 711)

    Weekdays, 8 a.m. to 5 p.m.
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    Get website help

    Get help with password resets, online payments, and other technical concerns.

    Call 800-722-9780 (TTY: 711)
    Weekdays, 6 a.m. to 6 p.m.

    Live help

    Frequently asked questions

    You can create an account on You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

    When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

    If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.

    If you purchased your plan directly from Premera, you can cancel your plan several ways.

    • Secure email: Log in, go to your Secure Inbox, and email us your cancellation. Please include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
    • Letter or fax: Mail or fax us a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.
    • Mailing address:
      PO Box 91120
      Seattle, WA 9811

      Fax number: 425-918-3727

    • By phone: Call us at 800-722-1471 (TTY: 711) to cancel over the phone.

    More frequently asked questions

    Pay your monthly health plan bill

    Washington Healthplanfinder members:

    Premera Blue Cross
    P.O. Box 741103
    Los Angeles, CA 90074-1103


    Premera Blue Cross
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160


    Pay your bill online

    Premera's focusing on the customer experience

    Check out a new video that highlights how we're working to make healthcare simpler and easier for you.

    Text version

    Managing unexpected bills

    A personal health support clinician can help you manage unexpected healthcare costs and navigate the health care system. If you're interested in receiving help with managing your care, your doctor can make a referral for you. You can also call us at 888-742-1479 (TTY: 711).

    Learn more about Premera including our commitment to serving the Northwest: