Contact Us

  • Employer and group plans

    Call 800-722-1471 (TTY: 711)
    5 a.m. – 8 p.m. Pacific Time, Monday to Friday

    Outside the United States or Canada, call 1-855-629-0987

    SEBB members, call 800-807-7310 (TSR: 711)

    Individual and family plans

    If you bought your plan directly from Premera or, call 800-607-0546​ (TTY: 711)
    8 a.m. – 6 p.m. PST Monday – Friday, except holidays and during scheduled maintenance

    Otherwise you can leave a voicemail or sign in to send a secure email and we will respond within one business day.

    Outside the United States or Canada, call 1-855-390-6415

    Pay your monthly health plan bill—for members who purchased plans themselves

    You have options to pay:

    1. Sign in and pay your bill online.
    2. By phone 800-722-1471
      Please use our automated payment system. Our customer service reps are unable to take payments.
      If you bought your plan through, you’ll need your 7-digit payment ID found on the payment coupon of your invoice.
      For all other customers, including Medicare Supplement, you’ll need to enter your 9-digit member ID.
    3. By mail
      Washington Healthplanfinder members:
      Premera Blue Cross
      PO Box 741103
      Los Angeles, CA 90074-1103

    All other customers:
    Premera Blue Cross
    Attention: Payment Processing
    PO Box 91060
    Seattle, WA 98111-9160

    For those affected by natural disasters

    Get help finding care or replacing medication.

    Forgotten ID and password assistance

    Select the most appropriate link to get your ID or password.

    • Member: Recover your user ID or reset your password.
    • Employer: Change your password to administer benefits for your employees.
    • Producer: Recover your user ID or reset your password.
    • Provider: Get secure access to our provider website by registering with OneHealthPort