Contact Us

  • 2017 open enrollment is here! Enroll by December 15 for a January 1 start date!

    Need an individual or family health plan? We're here to help weekdays from 8 a.m. to 8 p.m. at 855-515-8436. Service is fastest from 5 to 8 p.m. Or, use our online tool to compare plans.

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    Log in

    Check out your benefits information, claims status, remaining deductible, and more.

    Log in or create an account

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    Call us

    Our friendly customer service team can help answer questions about your health plan.

    Call 800-722-1471 (TTY: 711)
    Weekdays, 8 a.m. to 5 p.m.

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    Get account login help

    We can help you update your email address or password.

    Call 800-722-9780 (TTY: 711)
    Weekdays, 6 a.m. to 6 p.m.

    Frequently asked questions

    You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

    When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

    If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.

    If you purchased your plan directly from Premera, you can cancel your plan several ways.

    • Secure email: Log in, go to your Secure Inbox, and email us your cancellation. Please include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
    • Letter or fax: Mail or fax us a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.
    • Mailing address:
      PO Box 91120
      Seattle, WA 9811

      Fax number: 425-918-3727

    • By phone: Call us at 800-722-1471 (TTY: 711) to cancel over the phone.

    More frequently asked questions

    Pay your monthly health plan bill

    Pay your bill online

    -or-

    Pay by mail

    Washington Healthplanfinder members:
    Premera Blue Cross
    P.O. Box 741103
    Los Angeles, CA 90074-1103

    Employers:

    Premera Blue Cross
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

    Premera's focusing on the customer experience

    Check out a new video that highlights how we're working to make healthcare simpler and easier for you.

    Text version

    Managing unexpected bills

    A personal health support clinician can help you manage unexpected healthcare costs and navigate the health care system. If you're interested in receiving help with managing your care, your doctor can make a referral for you. You can also call us at 888-742-1479 (TTY: 711).

    Learn more about Premera including our commitment to serving the Northwest: