Open Enrollment FAQs

  • To make your first payment:

    New customers who enrolled on, you'll have two options when you enroll: pay now or later. If you choose to pay later, you'll receive an invoice that will give you the option to pay by check, by phone, or online. You'll need the payment ID from the invoice slip to make your payment.

    New customers enrolling directly with Premera, you'll receive an invoice that will give you the option by check, phone, or online.

    No, your plan doesn't cover out-of-area providers, except in emergency situations.

    You also have access to the 24-Hour NurseLine and Teladoc® virtual care services, so you can get care even if you're away from home.

    If you need to make plan changes, check eligibility or change your personal information (address, email, phone number), please contact Washington Healthplanfinder. They'll share that information with us.

    It's up to you, but health savings accounts come with certain tax advantages, and help you save for medical expenses.

    A grandfathered plan is an individual health plan purchased on or before March 23, 2010. This type of plan is exempt from many changes required by the Affordable Care Act.

    If you're enrolled in a grandfathered plan, you don't need to do anything. Your plan will renew automatically on January 1, 2019. However, if your health needs have changed, you can check out our current plans.