The individual plan website is managed by Evolent Health for Premera and uses tools specifically for patients with individual plans. If a member has an individual plan, their ID card will say Individual Plan.
View a sample member ID card.
View prefix list for Individual Plans.
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Note: Google Chrome is the best browser to use for the individual plan website.
News and updates for individual plans
Sending refund checks to Premera
A form isn't needed for sending us refund (overpayment) checks. You can submit requests in writing and include the following related to the overpayment:
- Member first and last name and ID number
- Date of service
- Amount and reason for refund
- Primary explanation of payment (if related to coordination of benefits)
Mail provider refund checks to:
Premera Provider Refunds
P.O. Box 840571
Los Angeles CA 90084-0571
Secure website error message
If you received the message, "You have successfully logged into the Evolent application, but we do not find the Provider," read these instructions to provide key services to your individual plan patients.
Secure member eligibility search
The member eligibility search doesn’t accept member prefixes. Search by member ID or by the member’s last name and date of birth for accurate results.
CMS 1500 online claims submission not available
The online claims submission tool for HCFA (CMS) 1500 claims currently isn’t available on the individual secure website. In the meantime, submit claims by mail to the address below or through Office Ally.
For professional and institutional claims, the claim payer ID is 00430 and for dental claims the ID is 47570.
COVID-19 prior authorization updates
Check out our COVID-19 FAQ for the lasted updates on prior authorization.
Training guides
Use the following provider training guides to learn more about our individual plan tools:
Provider resources
Forms
Individual plan forms:
Visit our forms page for all other provider documents.
Contact information for individual plans
Customer service
Call customer service at 800-607-0546 between 8 a.m. and 6 p.m., Monday through Friday, Pacific Time. Customer service can also provide web support and information on member eligibility and benefits.
Claims and clinical appeals address
Individual plan claims, appeals, and other paper correspondence must be sent to:
Premera Blue Cross
PO Box 21702
Eagan, MN 55121
Utilization management
Call 844-966-0329 or fax 888-302-9325 to contact our utilization management team. Use this fax number to submit a prior authorization request.
Electronic funds transfer for individual plans
InstaMed delivers all electronic funds transfer (EFT) payments and electronic remittance advice (ERA) for individual plans. If you submit and receive EFT/ERA through a clearing house, the clearing house needs to sign up for InstaMed.
Already have InstaMed?
Great! You’ll automatically receive EFT payments for our 2020 individual plan claims
New to InstaMed?
You have 2 simple ways to sign up: