Many services require review before they are provided. Whenever possible, submit a review request before providing the service. This helps us pay claims faster with no unexpected cost to you or the member after the services are provided.
Sometimes a service requires prior authorization. If you don't get a prior authorization, it could result in a payment penalty for you or the member. Please note that you can't submit a prior authorization request by phone.
When a service requires pre-service review, there isn't a penalty, but we'll hold the claim and ask for medical records.
For 2020 Individual Plans, you need to use a separate code list, prior authorization tool, and online submission tool Identifi (not eviCore) for outpatient rehabilitation services. Sign in for access to Individual Plan tools.
The Federal Employee Program (FEP) has a separate code list and review requirements. View FEP prior authorization details.
To see if prior authorization or pre-service review is required, sign in to our prior authorization tool for member-specific information. For general
code information, use our code check tool.
Submit a request using our prior auth tool. What you'll need to complete a prior auth request:
The tool considers the member's eligibility, coordination of benefits, and whether the plan requires authorization for the requested services. Attaching supporting documentation is required. You'll get a reference ID number on the confirmation
View our prior auth online tool guide for helpful screenshots and step-by-step instructions for using the prior auth tool.
You can also fax a request form to 800-843-1114. Be sure to include supporting documentation (see code list for details).
Sign in to get the status of a request by member ID or reference ID. Information is available to the ordering provider, servicing provider, and facility listed on the
request (by TIN).
Note: We typically respond to your original request within 5 business days. It may take up to 15 days if we need additional information. As soon as we make a decision, we'll fax it to you. If we deny the request, we'll mail a detailed letter to
you and the member.
You can change a review request by fax at 800-843-1114. Be sure to include the reference ID number.
If you have any technical issues with the tool, call 800-722-9780 or email the issue to firstname.lastname@example.org.
Visit AIM Specialty Health or call 866-666-0776.
Visit eviCore healthcare.
View prior auth details for admission and discharge notification.
We require review for major procedures or services that could be a health and safety issue for our members. This includes most planned inpatient services, some planned outpatient services, some durable medical equipment, and some in-office pharmacy services
including injectables, IVs, and biologics.
Some common services that require prior authorization include:
Use our Rx search tool to see if a drug requires prior authorization.
If an emergency prevents you from getting prior authorization, you must notify us within 48 hours following onset of treatment, or as soon as is reasonably possible.
We know situations arise that may make it impossible for you to get prior authorization before treating a patient, or to notify us within 24 hours of admission. In these situations, please contact us before submitting a claim. Follow the recommended practices
detailed in the extenuating circumstances policy so that the claim isn't automatically denied.
Please submit dental pre-determination requests as you would normally submit a claim, by
electronic data interchange (EDI), or by mail to:
Dental Review P.O. Box 91059 Seattle, WA 98111-9159
Contracted providers outside of Washington and Alaska can submit reviews by signing in to the Blue plan's website in your service area. View prior auth info for out-of-area providers.
On behalf of Premera Blue Cross, AIM Specialty Health (AIM) is an independent company that manages imaging services for Premera.
On behalf of Premera Blue Cross, eviCore healthcare (formerly known as CareCore National) is an independent company managing outpatient rehabilitation services for Premera providers.