Electronic Funds Transfer Overview

  • Electronic Funds Transfer (EFT) gives you the convenience of faster payments and fewer trips to the bank. Before you sign up for EFT, you’ll need to have an EFT administrator role with OneHealthPort and your tax ID number (TIN). Learn about everything you need to sign up, right here.

    • To enroll in EFT, you need an EFT administrator role with OneHealthPort (OHP). Ask your OHP administrator to authorize individuals from your organization to designate bank payments and activities.
    • EFT enrollment is by tax ID number (TIN). Everyone associated with the TIN receives EFT. Only one bank account number is allowed for each TIN. If you have more than one bank account associated with your TIN, EFT may not work for you.
    • EFT enrollment automatically turns off your paper Explanation of Payments (EOPs) for all Premera business entities and affiliates (except FEP and NASCO). This means that after you enroll, access to your EOPs will be online only.
    • You’ll receive direct deposit for all Premera, Premera Medicare Advantage and Premera affiliate payments (except FEP and NASCO, which are not supported by EFT).

    • Access: To access the EFT tool, you need the EFT Administrator role on your OHP account
    • Provider Name: Your Doing Business As (DBA) name
    • Contact Information: How we can reach you if we have questions
    • Agent Information: Billing agency or clearinghouse accepting payments on your behalf
    • Bank Information: Bank name, account type, routing and account numbers

    • Complete the online enrollment form. Have your EFT Administrator log in to OHP to access the enrollment page and complete the online enrollment form.
    • Contact your bank or check your bank account online to view deposits. You can access your explanation of payment (eEOP) on the secure Claims & Payment tool on the left-hand menu of our provider website.
    • Print a copy of your completed enrollment form. 

    Enroll Now 

    • Check your enrollment status on the EFT tool homepage.
    • Your first online payment may take up to 15 business days to process after you submit your enrollment form.
    • Claims payments are issued every Saturday. Payments are deposited into your account on the following Thursday. (The payment timeline can vary if it falls on or near a holiday.)
    • Reconcile your accounts using the online EOP tool. We will send the payment reference ID number to your bank. You can search for your EOP by payment reference ID number, dollar amount, or paid date. The electronic EOP includes the same information you would receive on paper including the payee information and the NPI number.
    • If you need to cancel EFT, use the online “Cancel EFT” button.
    • If your bank account number changes, you‘ll need to discontinue your enrollment using the online “Cancel EFT” button and enroll again with your new bank account number.

    Here is the contact information you'll need if you have questions about enrolling in EFT:

    • Contracted providers: please call Physician and Provider Relations at 877-342-5258, option 4
    • Non-contracted providers: please call Customer Service at 877-342-5258, option 2
    • All providers: for questions about payments, please call Customer Service at 877-342-5258, option 2