Provider Contacts

  • We're here to help

    Customer service

    Call 877-342-5258, option 2, for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers, or remittance assistance
    • Provide network status confirmation

    BlueCard

    Call 800-676-BLUE (2583) to verify benefits or eligibility for BlueCard members. Be sure to have the subscriber or member identification number available when calling.
    Call 888-261-9562 to reach Premera's BlueCard claims customer service team.

    Premera Blue Cross Medicare Advantage Plan

    Call Customer Service at 888-850-8526, 8 a.m. to 8 p.m., Monday through Sunday.

    Physician and Provider Relations

    Call Physician and Provider Relations at 877-342-5258, option 4, for help with:

    • Changing your billing, practice or remittance address
    • Adding a practice location
    • Updating your tax identification number
    • Adding/deleting a provider at your office
    • Fulfilling application and contract requests
    • Verifying contract status
    • Requesting copies of past communications

    Send address updates (with start date) by email or fax to 425-918-4937, ATTN: Provider Relations.

    Credentialing application - new providers

    Send your new credentialing application by mail, fax, or email:

    Mail:
    PO Box 327 - MS 263
    Seattle, WA 98111-0327

    Fax:     425-918-4766

    Email:  Credentialing.Updates@Premera.com

    Learn more about becoming a Premera provider.

    Care Management

    Call Care Management at 877-342-5258, option 3, for help with:

    • Admission screening and triage
    • Clinical review
    • Case management

    Claims

    Mailing address:
    P.O. Box 91059
    Seattle, WA 98111-9159

    Electronic Data Interchange (EDI)

    Call EDI at 800-435-2715 if you have questions related to our electronic claims clearinghouse, please contact EDI:

    Pharmacy services

    Call Pharmacy Services at 888-261-1756 for help with:

    • General information on the Preferred Drug List (PDL)
    • Exceptions for point-of-sale edits
    • Level status confirmation for a specific medication

    Physician and Provider Appeals

    To reach us by phone, please call the customer service number on the back of the member's ID card.

    Mailing address:
    P.O. Box 91102
    Seattle, WA 98111-9202

    Technical website help

    For technical support, call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@premera.com or visit our help page to troubleshoot common issues such as password recovery.