For all behavioral health providers who are new to Premera, learn how to join our network.
See all of the answers to our most commonly asked questions on applied behavior analysis (ABA).
Only the clinician providing the services can bill us. The clinician providing the services must be cited as both the rendering and servicing provider. Providers must be credentialed with Premera prior to seeing our members. Premera doesn’t credential associate level providers.
Premera can’t advise providers on billing and coding. You can consult with other providers in your community or talk to a behavioral health medical billing specialist.
If you have questions about claims, use our secure claims and payments tool (under Tools in the navigation).
Sign in and view our telehealth/telemedicine services payment policy.
You can submit your claims to Premera electronically by signing up with Office Ally, a free full-service clearinghouse. Refer to our provider reference manual for more details on claim submission and payment.
No, Premera doesn’t credential or contract with associate level counselors.
You’ll find all the credentialing forms and information you need on the Join our Network page. Note: Behavioral health facilities wanting to join our network of providers need to complete an organization/facility credentialing/recredentialing application and W-9 . Email completed documents to email@example.com.
Providers must complete a re-credentialing packet every 3 years. If this isn’t submitted in a timely manner, it puts the contract at risk for termination. See previous information about our credentialing process.
You’ll receive a letter as soon as your application is approved. Your acceptance is based on complete application information and network requirements. The credentialing process may take up to 90 days to complete.
Note: Only contact us for a contract or credentialing status if it has been over 90 days from the date you submitted your complete credentialing application through ProviderSource. After 90 days you can email Physician and Provider Relations at firstname.lastname@example.org.
If your submitted application is complete and you're accepted, you'll receive a contract to review and sign. After we receive your signed contract, we’ll send you a counter-signed contract and start date. For all Premera plans, you can't see members under the contract until you're officially credentialed.
It’s important that your patients (and potential new patients) know how to find you. If you have any changes to your practice, you can email us at email@example.com or fax us a completed provider update form.
Email firstname.lastname@example.org to verify the provider’s credentialing status with Premera.
Premera (or a vendor on Premera’s behalf) may request medical records for HEDIS® or commercial risk adjustment purposes. As a contracted provider, you’re responsible for providing these records to Premera in a timely manner.
Use this sample template for the confidential exchange of information between medical and behavioral health providers.
To learn how to join our Medicare Advantage network, visit our contact us page. For general questions, call Optum at 800-711-4577.
Check out our provider learning center for staff training and tool guides.