To submit a prior authorization request, sign in to our provider website and use our prior authorization tool. This tool considers the member's eligibility, coordination of benefits, and whether the member’s plan requires authorization or not. We’ll send you a fax when your request is approved. If the request is denied, we’ll mail a detailed letter to you and the member.
Browse our prior authorization tool user guide for step-by-step instructions and helpful screenshots. For general code information, use our code check tool.
Ordering/servicing providers or facilities listed on the request (by TIN) can check request status using the member or reference ID number. We typically respond to requests within 5 days, but it may take up to 15 days if we need additional information.
Fax prior authorization requests to 800-843-1114, using the following forms. To change an existing request, include the reference ID number and fax to 800-843-1114. Check our code list for required supporting documentation.
We know situations can happen that may make it impossible to get prior authorization before treating a patient, or to notify us within 24 hours of admission. If a patient’s emergency prevents you from getting prior authorization, you must notify us within 48 hours following onset of treatment, or as soon as is reasonably possible.
In these situations, contact us before submitting a claim. Follow the recommended practices outlined in the extenuating circumstances policy so that the claim isn't automatically denied.