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  • Temporary Payment Search Disruption in Availity Essentials
    View search tips to correctly locate your payment information.

    Best times to call provider customer service
    Our call center sometimes experiences extended hold times. The best times to reach us are from 6 to 7:30 a.m. and 2:30 to 5 p.m., Pacific Time. We appreciate your patience and encourage you to use Availity secure tools for faster service. 

  • Prior authorization tips

    • Submit via Availity Essentials for fastest service
    • Availity requests often receive same-day approval
    • Faxing isn't necessary for initial submissions

    Sign in to Availity to submit your request and check status.

    Explore resources and tools

  • Providers outside of Washington and Alaska

    Prior authorization and other resources

    Dental providers

    Prior authorization, resources, FAQ

    Special programs

    Premier Provider Program

  • Federal No Surprises Act

    Learn about reducing unexpected medical bills.
    Get the details