Member Outreach Addressing Care Gaps

  • August 19, 2021

    We’re communicating with our members to give them insight into when and how to access important screenings. Our goal is to encourage members to engage their primary care physician to discuss which type of test is best for them based on medical and family history.

    Some members in Washington and Alaska received one of the following:

    • Diabetes informational mailer
    • Diabetic HbA1c care gap letter
    • ED utilization informational mailer
    • Colorectal cancer screening care gap letter

    Individuals with a diabetes diagnosis should receive the following once a year:

    • Hemoglobin A1C test
    • Cholesterol and triglycerides test
    • Retinal eye exam
    • Urine test

    The purpose of this initiative is to educate and remind our members of the importance of following their diabetes care plan, regular exercise, and of the important tests they may be due for. The call to action is to schedule an appointment with their doctor to complete the test or discuss other options based on the member’s diabetes care plan.

    The purpose of this initiative is to educate and remind members with diabetes of the importance of regular HbA1c testing. The call to action is to schedule an appointment with their healthcare provider to complete the test or discuss other options based on the member’s diabetes care plan.

    Emergency Department Utilization Informational Mailer

    The purpose of this mailing is to provide members who have visited the emergency room (ER) more than 2 times in the past year with information about lower cost, and sometimes more accessible, alternatives to the ER.

    Colorectal Cancer Screening Care Gap Letter

    The American Cancer Society recommends that individuals receive a colonoscopy once every 10 years, a flexible sigmoidoscopy once every 5 years, a FIT-DNA test once every 3 years, or an annual FIT test.

    For questions or comments, email MemberEngagement@Premera.com.

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