September 20, 2018
Premera is contacting Individual members who have an identified gap in care. Members will receive calls from our partner, MyAdvocate, to assist with scheduling an appointment. If the member doesn’t have a provider already selected, MyAdvocate will assist with finding the appropriate provider. The goal is to educate and assist members to scheduling an appointment.
What this means for you:
Your office may receive a three-way phone call with the member and a representative from MyAdvocate, calling on behalf of Premera, requesting to schedule an appointment. Once the appointment is scheduled, your office will receive a fax confirming the date and time.
Individual Members:
Individual Members received a letter from Premera during the week of September 3, welcoming them into and outlining this program. Appointment scheduling calls will start as early as September 10 and run through the end of September. The primary focus our Individual membership is:
- Condition Focused Office Visit – Individuals with suspected chronic and/or complex condition(s) (based on claims history) who haven’t had a follow up visit in the last 12 months
For additional questions, contact: ProviderClinicalConsulting@Premera.com