February 1, 2017
Wondering about the status of a claim? Check status online for the most up-to-date information (website updated every night) using our online Claims & Payments Tool. You should be able to see your claims online within four days from submittal. (If you choose to call us, our customer service team will be able to access your claim after 30 days from submittal.)
When you're looking up a claim using member information, make sure you click on the provider name to get details like the claim receipt date, pended reasons, and claim payment codes.
We process most of our claims within 30 days and we pay claims every Saturday and on the last day of the month.
For more tips and screenshots, check out the Claims and Payment Online Tool Guide. View pages 7 - 9 for detailed examples of pended reasons and claim payment codes.