December 1, 2022
There’s never been a more important time to confirm the accuracy of your provider directory information. Not only does it help our members find care with you, but it also ensures you’re compliant with new federal No Surprises Act requirements.
The federal No Surprises Act requires health plans to verify all provider directory data every 90 days. It also requires all providers and facilities submit this information to in-network plans, and health plans to remove unverified providers from their directories.
To help make verification easy for you, Premera is using the BetterDoctor online portal from Quest Analytics. Here’s what you need to know:
- You’ll be contacted by BetterDoctor every 90 days by fax, mail, email, and/or telephone to verify your provider directory information.
- You need to respond and attest or provide changes when you receive outreach.
- Updates captured by BetterDoctor will be passed on to Premera and entered into our system.
- If your office information has changed recently and the information isn’t captured through the Better Doctor outreach, email us a completed provider update form.
You can contact BetterDoctor at support@betterdoctor.com or by phone at 844-668-2543, Monday through Friday, 7 a.m. to 3 p.m. Pacific Time.