June 21, 2018
We sometimes request medical records as part of a claims review for a member. When you return these records, include a copy of our claims request letter (specific to your patient) and use the mailing address noted.
We’re no longer accepting medical records by email. At this time, mailing Premera your patient records for claims review is the best way to protect patient information.
We’ll continue to request records for other situations besides claims review, and we will always let you know the best way to send the records.