Enhancing Accessibility: New Method for Submitting Medical Records

  • November 6, 2023

    In some instances, additional information is required to process a claim. We have introduced a new method for submitting the necessary medical records to facilitate claims processing. You now have several options for submitting requested information, as outlined below:

    To ensure a smooth and expedited claims payment process, please keep the following guidelines in mind when returning requested medical records:

    • Include a copy of the claim letter
    • For each submission, include only one member and one claim (do not combine records)
    • Only send medical records for active requests
    • Email attachments must be in PDF format, secure emails will not be processed
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