Go Online - Provider Customer Service Hours Are Changing

  • October 1, 2020

    Starting October 5, provider customer service hours are changing from 6 a.m. to 6 p.m., PST, to 8 a.m. to 5 p.m., PST, Monday through Friday. To help adjust to the new hours, our provider customer service representatives will be educating providers on using our secure online tools. Out-of-area providers will be encouraged to use Availity.com and BlueExchange for electronic transactions.

    Dental and vision member information

    Dental and vision providers can register with OneHealthPort for secure access to Premera’s online dental and vision benefit information. Starting in October, we’re no longer giving callers dental or vision benefit or eligibility information by phone if it’s available online. If you’re calling about information that isn’t available online or if you don’t know where to find it, we’ll be glad to help you.

    See how it all works with our online training dental and vision provider training demos. You can follow along with step-by-step narration or turn off the sound and read the on-screen text.

    We also created a new Dental Resources page for our dental providers.

    To learn more about member eligibility and benefit tools, visit the Premera Learning Center or sign up today for the Provider Workshop: Eligibility and Benefits on Wednesday, November 11 at 1:30 p.m.

    Claims status

    Starting in October, we’ll no longer be supporting claims status calls, unless it’s related to something complex that can’t be solved through self-service. Our online claims and payments tool gives you claim status, detailed payment information, and you can download your explanation of payments (EOPs). See how it works with our claims and payments training demo.

    How to sign up for Premera.com

    You can get access to Premera’s secure provider website by registering with OneHealthPort. Keep in mind that it can take up to three days to get access after you submit your registration. Because you’ll be accessing protected personal information (PPI) for our members, OneHealthPort will ask new organization administrators to provide the last four digits of their social security number to complete identity verification.

    Thank you for your patience and collaboration as we make this change in provider customer service hours.

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