March 19, 2020
The Centers for Medicare and Medicaid Services (CMS) can help you better understand Medicare patients’ needs and expectations by reviewing research from their Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and Health Outcomes Survey (HOS).
CMS has compiled documents about improving the patient experience and understanding health outcomes. You can access reports, articles, and case studies through these sources:
Review the CAHPS survey tip sheet and HOS tip sheet to learn about the importance of annual surveys, how they’re conducted, what is asked, and ways you can address care opportunities for patients.
For questions or comments, contact ProviderClinicalConsultants@premera.com.