Individual Market News
Published October 7, 2019
You may already know about what we’re doing for 2020: staying actively engaged with the individual market in Alaska, renewing all of our Preferred plans, and maintaining stable rates.
We’re also finding new ways to make healthcare work better, from the social impact dollars we’re investing in Alaska to the way we’re interacting with our customers.
It's also important to us that the work we do adds value to your business. Here are a few important details to know about how we’re making it easier for you to sell Premera Blue Cross Blue Shield of Alaska individual plans for 2020.
Online training
I know that retaining and growing your book of business is important to you. So we’ve provided an online course for you to learn about our 2020 Premera Blue Cross Blue Shield of Alaska individual plans. Take the time now to complete this training so you can get a jumpstart on preparing to help your clients during open enrollment.
More efficiencies
Starting with this upcoming open enrollment, we’re increasing operational efficiency in key areas including customer service, claims, and membership and billing. This means for January 1, 2020, we’ll have new ID cards for all individual members, along with a new customer service number, mailing address, and secure member website.
We’ll provide more details as we get closer to open enrollment to help you answer any client questions.
Better tools for your business
Next year, you’ll have access to a new secure producer website. You’ve told us you want better client management tools, so we’re working on that and will share details as enhancements are available.
More opportunities ahead
This open enrollment is shaping up to be an exciting one, with many opportunities for you to reach your clients about Premera individual plans. I look forward to our shared success in 2020.
Thank you for your partnership,
Kristin Meadows
Director, Individual Market