Tips for Helping Individual Clients Make Payments

  • Individual Market News
    Published January 27, 2020

    Useful tips for Premera Blue Cross Blue Shield of Alaska individual clients having bill pay issues.

    If your individual clients are running into issues while trying to make their payments, the following information can help troubleshoot their process.

    For new individual clients with plans purchased on Healthcare.gov (on-exchange):

    Your client should have received an invoice in the mail. The invoice includes a unique payment ID that’s required for paying online or by phone.

    Note: The unique payment ID is not the same as the subscriber ID. If your client can’t find their unique payment ID, they can call customer service at 800-809-9361.

    Payment options

    • Online payments: New individual clients can use this one-time payment link.
    • By phone: Automated payments can be made by calling 800-809-9361.
    • By mail: Your client can send their payment to:

    Premera Blue Cross Blue Shield of Alaska
    PO Box 741103
    Los Angeles, CA 90074-1103

    For new individual clients with plans purchased directly through Premera (off-exchange):

    Your client should have received an invoice in the mail. The invoice includes a subscriber ID that’s needed to create an online account or use the automated phone payment system.

    Payment options

    • Online payments: Create an account to pay online.
    • By phone: Automated payments can be made by calling 800-809-9361.
    • By mail: A mailed check must include:
      1. The member ID number written on the check. This ID number can be found on the member ID card or your client’s invoice.
      2. The payment coupon sent with your client’s invoice.
      3. The envelope sent with your client’s invoice. This envelope has a special tracking bar which enables faster processing.

    Send payment to:

    Premera Blue Cross Blue Shield of Alaska
    PO Box 741103
    Los Angeles, CA 90074-1103

    Returning individual clients:

    Your client should have received an invoice in the mail with their unique payment ID.

    If autopay was set up in 2019 or earlier

    For returning clients with plans purchased on Healthcare.gov (on-exchange): If your client had previously set up autopay in 2019 or earlier, their autopay will continue in 2020. They may need to adjust the payment settings to reflect the 2020 monthly premium amount.

    For returning clients with plans purchased directly through Premera (off-exchange): LifeWise has moved to a new billing system for 2020. If your client had previously set up autopay in 2019 or earlier, their autopay will not continue to work in 2020. 

    Payment options

    • Create an online account: Your client can create a new online account by using their member ID number. Even renewing clients with a previous online account from 2019 or earlier must create a new one for 2020.
    • Online payments: Your client can use this one-time payment link by using their unique payment ID found on the mailed invoice.
    • By phone: Automated payments can be made by calling 800-809-9361.
    • By mail: Your client can send their payment to:

    Premera Blue Cross Blue Shield
    PO Box 741103
    Los Angeles, CA 90074-1103

    Questions?

    Member questions: If your client still has questions about paying their bill for January, they can review our Bill pay FAQ page.

    Other questions about 2020 plans: We recently created some helpful FAQs for 2020 individual members with step-by-step guides for creating an online account, making payments, and much more. Share the following links with your clients to help them get started.

    Producer questions: Email us at producer.support@premera.com with the member’s name, date of birth, and a simple explanation. We’ll respond via email within 72 hours.

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