Please note our new mailing address, pay-by-phone instructions, and online account terms and conditions.
You can manage your monthly health plan payments online.
If you haven't yet used the Premera secure member website, you'll need to create an account. You may be prompted to accept the new terms and conditions.
Call us to use our automated payment system at any time. Have your ID card available.800-508-4722
To make your phone payment: If you bought your plan from HealthCare.gov and your group number starts with 11, press 1. If your group number starts with 10, press 2.
You need the group number (not your identification number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.
If you bought your plan via HealthCare.gov (also known as the Exchange):
Premera Blue Cross
PO Box 741103
Los Angeles, CA 90074-1103
All other customers:
Premera Blue Cross Blue Shield of Alaska
Attention: Payment Processing
PO Box 91060
Seattle, WA 98111-9160
You can use your bank's bill pay system to pay Premera and ensure your payment is processed and received on time.
Some important information to note:
If you haven't yet used the Premera secure member website, you'll need to create an account.
You may be prompted to accept the new terms and conditions.
To use our pay-by-phone system, you need the group number (not your ID number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.
To make your pay-by-phone payment: If you bought your plan from HealthCare.gov and your group number starts with 11, press 1. If your group number starts with 10, press 2.
No. Except where required by law, Premera does not accept payments from third parties for individual health plans.
Your payment will be returned if your individual health plan is paid for with a business account. You'll will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.
("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)
If you're enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.
I purchased my health plan directly from Premera. Who can pay my bill?
I purchased my health plan directly from Premera. Who cannot pay my bill?
I purchased my Premera health plan through HealthCare.gov. Who can pay my bill?
I purchased my Premera health plan through HealthCare.gov. Who cannot pay my bill?
What happens if I don't follow this guidance?
Your payment may be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the next open enrollment period.
What do I need to know to use the new bill pay system?
Here's what's new:
If you purchased your plan directly from Premera:
If you purchased your plan from the federal exchange (HealthCare.gov), please call them at 800-318-2596.
Yes, you can schedule same day payments as well as future dated payments. Scheduled recurring payments cannot extend beyond the current bill's due date.
Yes. You can view the pending payments and change or cancel a scheduled payment as needed.
Note: At this time, automatic payment setup is not reflected on your health plan bill.
Yes. One-time partial payments can be made. Recurring payments must be paid in full.
For credit or debit cards: You'll see a confirmation after the payment is made or receive an email confirmation and you can review the online statement.
For checking or savings accounts: You'll see a confirmation after the payment is made or receive an email confirmation of your payment. If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding.
For credit or debit cards: Payments will be verified immediately after you submit them.
For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, check your statement to verify the status of your payment. (Note that it may take up to 2 business days to post to your account.) If you don't see a completed status, please call us at 800-722-1471 for help.
For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.
Yes, you can still pay using a credit or debit card.
Regardless of what time the payment is made during the day (Pacific time), it will reflect that date of payment to your health plan billing account. However, please note that all payments may take up to 72 hours to be reflected in the online payment system and/or your health plan account.
It depends on your bank or credit card company, but normally takes about 2 business days to post.
Save time when you send secure email to Customer Service.
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member account to get access to helpful payment tools, spending reports, and health resources.
Log in, then, under Member Services, go to Secure Inbox and follow the instructions.
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