Pay My Bill

  • We’ve updated our bill pay system

    Please note our new mailing address, pay-by-phone instructions, and online account terms and conditions.

  • mouse icon

    Online

    You can manage your monthly health plan payments online.

    If you haven't yet used the Premera secure member website, you'll need to create an account. You may be prompted to accept the new terms and conditions.

    Pay online

    phone icon

    By phone

    Call us to use our automated payment system at any time. Have your ID card available.
    800-508-4722

    To make your phone payment: If you bought your plan from HealthCare.gov and your group number starts with 11, press 1. If your group number starts with 10, press 2.

    You need the group number (not your identification number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.

    By mail WA member

    By mail

    If you bought your plan via HealthCare.gov (also known as the Exchange):

    Premera Blue Cross
    PO Box 741103
    Los Angeles, CA 90074-1103

    All other customers:

    Premera Blue Cross Blue Shield of Alaska
    Attention: Payment Processing
    PO Box 91060
    Seattle, WA 98111-9160

    bank icon

    Through your bank

    You can use your bank's bill pay system to pay Premera and ensure your payment is processed and received on time.


    Frequently asked questions and answers

    Some important information to note:

    If you haven't yet used the Premera secure member website, you'll need to create an account.

    You may be prompted to accept the new terms and conditions.

    To use our pay-by-phone system, you need the group number (not your ID number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.

    To make your pay-by-phone payment: If you bought your plan from HealthCare.gov and your group number starts with 11, press 1. If your group number starts with 10, press 2.

    No. Except where required by law, Premera does not accept payments from third parties for individual health plans.

    Your payment will be returned if your individual health plan is paid for with a business account. You'll will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    ("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)

    If you're enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.

    I purchased my health plan directly from Premera. Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent

    I purchased my health plan directly from Premera. Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    I purchased my Premera health plan through HealthCare.gov. Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent
    • An Indian tribe, tribal organization or urban Indian organization
    • State and federal government programs and their grantees
    • Ryan White HIV/AIDS Programs (and their community-based organizations)

    I purchased my Premera health plan through HealthCare.gov. Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    What happens if I don't follow this guidance?

    Your payment may be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the next open enrollment period.

    What do I need to know to use the new bill pay system?

    Here's what's new:

    • You need only one password when you log in to the Premera site to make a payment.
    • You can sign up for email and text alerts so you'll be notified when your credit or debit card is about to expire.
    • Get confirmation of scheduled payments and completed payments.
    • You'll need to update your payment information and accept the new terms and conditions. Don't forget to update any bookmarks, too!

    If you purchased your plan directly from Premera:

    • If you pay by mail, you can cancel by sending us a letter.
    • If you use automatic funds transfer (AFT) or use automatic online bill pay, call us to ensure we don't process an extra payment.

    If you purchased your plan from the federal exchange (HealthCare.gov), please call them at 800-318-2596.

    Yes, you can schedule same day payments as well as future dated payments. Scheduled recurring payments cannot extend beyond the current bill's due date.

    Yes. You can view the pending payments and change or cancel a scheduled payment as needed.

    • Select Payments.
    • Choose Recurring payment type.
    • Enter your funding information and payment frequency.
    • Add the payment amounts and click continue.

    Note: At this time, automatic payment setup is not reflected on your health plan bill.  

    Yes.  One-time partial payments can be made.  Recurring payments must be paid in full.

    For credit or debit cards: You'll see a confirmation after the payment is made or receive an email confirmation and you can review the online statement.

    For checking or savings accounts: You'll see a confirmation after the payment is made or receive an email confirmation of your payment.  If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding.

    For credit or debit cards: Payments will be verified immediately after you submit them.

    For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, check your statement to verify the status of your payment.  (Note that it may take up to 2 business days to post to your account.) If you don't see a completed status, please call us at 800-722-1471 for help.

    For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.

    Yes, you can still pay using a credit or debit card.

    Regardless of what time the payment is made during the day (Pacific time), it will reflect that date of payment to your health plan billing account. However, please note that all payments may take up to 72 hours to be reflected in the online payment system and/or your health plan account.

    It depends on your bank or credit card company, but normally takes about 2 business days to post.