This information is for members who purchased a plan directly from Premera or through HealthCare.gov. Members who have a plan through an employer or another group do not use this bill-pay system.
To make your first payment:
Renewing customers, you'll receive an invoice with instructions for how to pay.
New customers who enrolled on HealthCare.gov, you'll have two options when you enroll: pay now or later. If you choose to pay later, you'll receive an invoice that will give you the option to pay by check, by phone, or online. You'll need the payment ID from the invoice slip to make your payment.
New customers enrolling directly with Premera, you'll receive an invoice that will give you the option by check, phone, or online.
Some important information to note:
If you haven't yet used the Premera secure member website, you'll need to create an account.
You may be prompted to accept the new terms and conditions.
To use our pay-by-phone system, you need the group number (not your ID number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.
To make your pay-by-phone payment: If you bought your plan from HealthCare.gov and your group number starts with 11, press 1. If your group number starts with 10, press 2.
No. Except where required by law, Premera does not accept payments from third parties for individual health plans.
Your payment will be returned if your individual health plan is paid for with a business account. You'll will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.
("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)
If you're enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.
I purchased my health plan directly from Premera. Who can pay my bill?
I purchased my health plan directly from Premera. Who cannot pay my bill?
I purchased my Premera health plan through HealthCare.gov. Who can pay my bill?
I purchased my Premera health plan through HealthCare.gov. Who cannot pay my bill?
What happens if I don't follow this guidance?
Your payment may be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the next open enrollment period.
What do I need to know to use the new bill pay system?
Here's what's new:
If you purchased your plan directly from Premera:
If you purchased your plan from the federal exchange (HealthCare.gov), please call them at 800-318-2596.
Yes, you can schedule same day payments as well as future dated payments. Scheduled recurring payments cannot extend beyond the current bill's due date.
Yes. You can view the pending payments and change or cancel a scheduled payment as needed.
Note: At this time, automatic payment setup is not reflected on your health plan bill.
Yes.One-time partial payments can be made. Recurring payments must be paid in full.
For credit or debit cards: You'll see a confirmation after the payment is made or receive an email confirmation and you can review the online statement.
For checking or savings accounts: You'll see a confirmation after the payment is made or receive an email confirmation of your payment. If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding.
For credit or debit cards: Payments will be verified immediately after you submit them.
For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, check your statement to verify the status of your payment. (Note that it may take up to 2 business days to post to your account.) If you don't see a completed status, please call us at 800-722-1471 for help.
For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.
Yes, you can still pay using a credit or debit card.
Regardless of what time the payment is made during the day (Pacific time), it will reflect that date of payment to your health plan billing account. However, please note that all payments may take up to 72 hours to be reflected in the online payment system and/or your health plan account.
It depends on your bank or credit card company, but normally takes about 2 business days to post.
member account to get access to helpful payment tools, spending reports, and health resources.
Sign in and use Secure Inbox to send an email.
5 a.m. to 8 p.m. Pacific, Monday to Friday
Get assistance with password resets and more.
6 a.m. to 6 p.m. Pacific, Monday to Friday