Pay My Bill

  • New easier payments!  On August 18, we're launching a simple bill payment system.  You'll need to update your payment information and accept the new terms and conditions.

    Important notice for individual members: Payment for your monthly health plan bill will be returned if you try to make payment for your individual health plan with a business account – even if it’s your own business account. Premera does not accept payments from third parties for individual health plans, except when required by law.

    ("Individual members" refers to members who purchased their plans independently and do not have their health plan coverage provided by their employer.)

  • Individual plan members: We offer several different ways for you to pay your health plan premium.

    mouse icon

    Online

    Pay My Bill is a free service that helps you manage your monthly health plan payments online.

    Pay online

    transfer icon

    Automatic funds transfer

    To set up AFT, download the form and follow the instructions to submit it to us.

    Download AFT form

    phone icon

    By phone

    Call us to use our automated payment system at any time.

    800-217-1800

    By mail WA member

    By mail

    Send check to:

    Premera Blue Cross Blue Shield of Alaska
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

    bank icon

    Through your bank

    You can use your bank's bill pay system to pay Premera and ensure your payment is processed and received on time.


    Frequently asked questions and answers

    No. Except where required by law, Premera does not accept payments from third parties for individual health plans.

    Your payment will be returned if your individual health plan is paid for with a business account. You'll will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    ("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)

    If you're enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.

    I purchased my health plan directly from Premera. Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent

    I purchased my health plan directly from Premera. Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    I purchased my Premera health plan through HealthCare.gov. Who can pay my bill?

    • You
    • A member of your family, such as a spouse or parent
    • An Indian tribe, tribal organization or urban Indian organization
    • State and federal government programs and their grantees
    • Ryan White HIV/AIDS Programs (and their community-based organizations)

    I purchased my Premera health plan through HealthCare.gov. Who cannot pay my bill?

    • A hospital or other healthcare provider
    • Your employer
    • A charity or other non-profit organization
    • Your own business. If you're a small business owner, you should make your health plan payment from a personal account, not a business account. Failure to do so could leave you open to IRS penalties. Contact your tax or legal advisor for more information.

    What happens if I don't follow this guidance?

    Your payment may be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the next open enrollment period.

    What's changing on August 18, when the online bill pay platform is updated?

    Here's what's new:

    • You need only one password when you log in to the Premera site to make a payment.
    • You can sign up for email and text alerts so you'll be notified when your credit or debit card is about to expire.
    • Get confirmation of scheduled payments and completed payments.
    • You'll need to update your payment information and accept the new terms and conditions.  Don't forget to update any bookmarks, too!

    If you purchased your plan directly from Premera:

    • If you pay by mail, you can cancel by sending us a letter.
    • If you use automatic funds transfer (AFT) or use automatic online bill pay, call us to ensure we don't process an extra payment.

    If you purchased your plan from the federal exchange (HealthCare.gov), please call them at 800-318-2596.

    Yes, you can schedule same day payments as well as future dated payments. Scheduled recurring payments cannot extend beyond the current bill's due date.

    Yes. You can view the pending payments and change or cancel a scheduled payment as needed.

    • Select Payments.
    • Choose Recurring payment type.
    • Enter your funding information and payment frequency.
    • Add the payment amounts and click continue.

    Note: At this time, automatic payment setup is not reflected on your health plan bill.  

    Yes.  One-time partial payments can be made.  Recurring payments must be paid in full.

    For credit or debit cards: You'll receive an email confirmation and you can review the online statement.

    For checking or savings accounts: You'll receive an email confirmation of your payment.  If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding.

    For credit or debit cards: Payments will be verified immediately after you submit them.

    For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, check your statement to verify the status of your payment.  (Note that it may take up to 2 business days to post to your account.) If you don't see a completed status, please call us at 800-722-1471 for help.

    For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.

    Yes, you can still pay using a credit or debit card.

    Regardless of what time the payment is made during the day (Pacific time), it will reflect that date of payment to your health plan billing account. However, please note that all payments may take up to 72 hours to be reflected in the online payment system and/or your health plan account.

    It depends on your bank or credit card company, but normally takes about 2 business days to post.