This information is for members who purchased a plan directly from Premera or through HealthCare.gov. Members who have a plan
through an employer or another group—or have a Medicare Supplement plan—do not use this bill-pay system.
You can pay your monthly bill online, by phone, or by mail.
To make your first payment, you'll receive an invoice by mail within a few days that will give you the option to pay by check or pay
online. If you choose to pay by phone or online, you’ll need the payment ID from your invoice slip. You can also pay by mail.
If you haven’t already, you’ll need to sign in and create your online bill pay account. You’ll need your member ID number. From there,
you can make a one-time payment or set up recurring payments.
Call 800-809-9361 to use our automated payment system. Our customer service reps are unable to take payments.
Have your invoice available. If you bought your plan through Healthcare.gov, you'll then need the payment ID, which can
be found on invoices, to complete your payment.
If you purchased your plan directly from Premera, you’ll need your member ID number and ZIP code.
Not your first payment, but after that, you can use your own bank's bill-pay system.
Be sure to enter your Premera identification number in the Account Field, Payee, or Biller Information field to be sure your payment is
applied to your account. Be sure to consider your bank's processing time, so your payment is received on time.
Premera cannot accept payment from business accounts. Premera does not accept payments from third parties for individual health plans, except
where required by law. Your payment will be returned if your individual health plan is paid for with a business account. You will also be affected by this
policy if your payment is made by a healthcare provider, some charities, or an employer.
If you are enrolled in an individual or family health plan, there are some restrictions on who can pay your bill each month.
Your payment will be returned to you, and we'll ask you to find an alternative way to pay your bill. If you're unable to pay your bill in
a way that complies with this policy, your plan could be canceled due to non-payment. If your plan is canceled, you may be without coverage until the
next open enrollment period.
If you purchased your plan directly from Premera, you can call customer service to cancel.
If you purchased your plan from Healthcare.gov, please call them at 800-318-2596
member account to get access to helpful payment tools, spending reports, and health resources.
Sign in and use Secure Inbox to send an email.
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