Group Market News
Published February 10, 2020
For producers who sell to all fully insured and OptiFlex groups.
myCare Alaska offers a chat-first virtual care platform that allows members to securely text with a dedicated doctor on their time. This virtual care options gives members secure access to an in-network, board-certified, emergency medicine physician via
text or online chat—without the wait.
With this virtual care service, members can:
- Connect to an in-network doctor in
<60 seconds
- Ask general or urgent medical questions from their desk—no need to go into a medical office
- Access care from their phone anywhere they have internet access
- Get answers 24 hours a day, 7 days a week
- Refill prescriptions
Tell your clients
Share this flyer with them for more information or visit mycarealaska.com.
Answers to frequently asked questions
| Is there a cost to my business or employees to use myCare Alaska? |
- myCare Alaska is available at no cost to fully insured and OptiFlex employers.
- myCare Alaska services are free for your employees and their eligible dependents to use.
- Members on High Deductible Health Plans may be billed after a visit, up to $75. If you are not on a HDHP, there is no charge for your visit.”
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| When should my employees use myCare Alaska? |
Your employees should use myCare Alaska when they:
- Are sick or have a minor injury that is not a life-threatening medical issue*
- Have general medical questions or want peace of mind
- Are unsure where to go to receive care
- Need a routine prescription refill (excluding controlled substances)
- Are not able to see a physician in-person or use another telehealth service
- Find texting or online chat preferable or more convenient
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| How do my employees and their eligible dependents access myCare Alaska? |
- Your employees can access myCare Alaska via their mobile device or computer, regardless of where they are.
- Regardless of the device used, registration is required to access myCare Alaska. Registration is easy and takes less than two minutes to complete. Once your employee creates a username and password, they can instantly connect with
a doctor.
- myCare Alaska physicians are included in the Alaska Global Network, Alaska Heritage Plus, and Alaska Heritage Select provider networks.
- myCare Alaska physicians available 24 hours a day, 7 days a week.
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| How is myCare Alaska different from other virtual care programs provided by Premera? |
Unlike other virtual care programs, myCare Alaska:
- Is available via text or online chat 24 hours a day, 7 days a week.
- Offers services provided by board-certified emergency room physicians
- Connects to a doctor in under a minute with no appointment necessary
- Conversations never time out; employees stop and start care conversations on their time
- In-network navigation to follow-up care when appropriate including direct referrals
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*In the case of a life- or limb-threatening situation, 911 should always be called.