Individual Market News
Published March 9, 2021
Resources to guide your patients through the bill pay process
Do you have individual clients who need guidance on making payments? The following information and resources can help you troubleshoot the process for them.
How to make payments
New members who purchased their plans through HealthCare.gov may have already made their first payment using its “Pay
for Health Plan Now” feature. If not, they should have received an invoice in the mail. New members who purchased their plans directly through
Premera should also have received an invoice in the mail. These invoices can be used to make initial payments in one of three ways:
Online at premera.com/ak/my-account. They’ll need to create an account.
By phone using our automated payment system at 888-874-4178. Your clients will need their ID number and payment method ready.
By mail by removing the detachable portion of their invoice and mailing it with a check payable to PBCBSAK Member Premiums to:
PBCBSAK Member Premiums
PO Box 840555
Los Angeles, CA 90084-0555
Returning members who set up autopay in 2020 will have their payments continue in 2021. Without autopay, returning members can make payments in one of the three ways listed above.
If individual plan members are unable to make payments, they should contact customer service at 800-809-9361.
Bill pay resources
You can also direct your clients our individual bill
pay page for detailed answers to all their payment questions. Or they can explore our FAQs for new members or renewing members for step-by-step guides for creating an
online account, making payments, and much more.