Be Ready for January with these Key Tips and Deadlines

  • October 12, 2023

    Premera Blue Cross Blue Shield of Alaska wants to make plan implementation easy for you and your employer groups. Here’s a handy guide to keep track of everything you need.

     
    Date Item, form or topic Description Group size
    November 2, 2023 Early bird discount Deadline to qualify for the full discount Large group
    November 17, 2023 Early bird discount Deadline to qualify for the partial discount Large group
    November 23, 2023 Business closure Thanksgiving holiday
    November 24, 2023 Business closure Thanksgiving holiday
    December 5, 2023 ID card delivery Recommended enrollment submission date for ID card delivery by January 1, 2024 Large group, small group
    December 5, 2023 HSA payment card submission for delivery Recommended submission date for financial services documentation for payment card delivery by January 1, 2024 Large group, small group
    December 11, 2023 HSA payment card mailed Recommended submission date for financial services documentation for payment card mailed by January 1, 2024 Large group, small group
    December 14, 2023 Enrollment completion Recommended due date for open enrollment readiness and ID card delivery by January 1, 2024 Large group, small group
    December 22, 2023 Business closure Christmas holiday (Vimly)
    December 25, 2023 Business closure Christmas holiday (Premera and Vimly)
    January 1, 2024 Business closure New Year’s Day holiday (Premera and Vimly)
    Monday, Tuesday, and Thursday Vimly enrollment files Vimly enrollment file transmissions occur every Monday, Tuesday, and Thursday. File transmissions don’t occur on business closure days and are sent the following business day.

    If you have more questions, here’s who to contact:

     
    Membership and billing PremeraMembership@premera.com 855-756-0796
    New or renewal questions or changes Designated Premera account team
    Servicing requests for personal funding accounts through Optum Financial OpsSysPersonalFundAcctSupp@premera.com
    Enrollment Center Open Enrollment help EnrollmentCtrSupport@premera.com
    Employee Claims/EOB issues Customer Service: 800-508-4722
     

    Note: Premera sales executives and account managers are trained to solve or assist with escalations after customer service has been engaged.

    Provide the following when calling customer service:

    • Caller first and last name
    • Name of group caller represents or producer identification number
    • Individual’s first and last name
    • Two of the following:
      • Member ID
      • Last four digits of social security number
      • Edge reference ID
      • eHealth App ID
      • Exchange ID
      • Member’s date of birth
      • Student ID (student insurance)

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