Personal Health Support

  • Your employees and their well-being

    We want our customers to say, “You take great care of me and make it simple and easy.” One of the ways Premera helps businesses take great care of their employees is with CareCompass360⁰ TM .

    CareCompass360⁰ includes programs and support in several key areas. Many of the services come with every Premera medical plan. Some are optional, depending on the plan type. Here’s a closer look at some of these areas of care.

    Woman - wellness

    Clinical services

    This integrated and coordinated approach helps your employees and their families manage or overcome complex health challenges.

    Personal health support

    Personal health support helps engage employees who have physical, social, or behavioral health conditions. In addition, the program can help guide them through the complex healthcare system.

    Maternity program

    BestBeginnings Maternity is an all-encompassing maternity and newborn program designed to help keep expectant mothers healthy and decrease pregnancy and neonatal risks.

    Quality and use management

    This program helps customers receive appropriate, effective, and efficient medical care, including medical services and equipment.

    Convenient care support

    These services help make it easy for Premera members to get care at a time and a place that is convenient for them.

    24-Hour NurseLine

    Customers have access to the 24-Hour NurseLine where they can speak to a nurse to discuss symptoms and get help finding a doctor, urgent care clinic, or hospital.

    Video or phone consultations with a doctor

    Virtual care services offer convenient access to a board-certified doctor by phone or video consult. These doctors can treat common illnesses such as sinus infections, cold and flu symptoms, bronchitis, and skin inflammation.

    Wellness programs

    Making the investment in wellness programs reduces health-related costs significantly. Employees who are physically and mentally healthy tend to report higher job satisfaction and demonstrate increased job productivity.

    Most of our health plans include a wellness program that gives employers tools and resources to promote a culture of wellness and encourages healthy habits with employees.

    Additional wellness programs and services are offered through Vivacity*, our independent health and productivity consulting firm, specializing in strategic ways to build effective wellness programs for companies.

    Benefits under your health plan may differ.

    Refer to your benefit booklet for information on what your specific plan covers. This is general information about benefits and coverage; actual benefits depend on your benefit plan and eligibility on the date of service. Contact your insurance agent or Premera representative for more information.

    Vivacity is wholly owned subsidiary of Premera Blue Cross and Premera Blue Cross Blue Shield of Alaska. If you have questions, you can reach out to a Vivacity representative at