When can my client make their first (binding) payment?
As new Premera customers, your clients have 2 options:
- Pay at the time of enrollment
- Pay after they receive their first invoice
How does my client pay at the time of enrollment?
During the enrollment process, customers are given a Pay Now option when they enroll on the exchange. This is the preferred method for the binding payment. Encourage your clients to click the Pay Now button and follow the payment instructions given.
How does my client pay after they receive their first invoice?
They should follow the payment instructions they receive with the invoice.
When are ongoing monthly payments due?
Payments are due the last day of the month prior to the coverage start date.
Example: For January 1, 2019 coverage, payment is due December 31, 2018.
Invoices are generated on the 5th of each month.
What are the accepted forms of payment?
Online: Members can pay through their premera.com account with a personal debit or credit card, or their personal checking or savings account. Members will need their Payment ID found on their invoice. To make payments using a personal checking or savings account, members will need the Subscriber ID located on their member ID card.
Mail: Members can pay with a personal check, cashier’s check, or money order through the mail using the payment coupon found with their invoice.
Phone: Members can call customer service at 800-722-1471 to make a payment with a personal credit or debit card. Members will need their Payment ID located on their invoice.
What are the Payment ID and Subscriber ID?
Payment ID is the number members will use to make payments online or over the phone. The Payment ID is located on all invoices.
Subscriber ID is the number members will use when setting up payments through their bank account. The Subscriber ID is located on the member’s ID card.
How do my clients set up recurring payments?
Members can change their payment date by logging in to their premera.com account, selecting Payments, and then selecting Recurring payment type.
Members have the option to set up their recurring payment on the 15th or 28th of the month.
Are third party payments accepted?
Premera does not accept payments identified as being from a third party payer (TPP).
How are clients informed of past due payments?
Past due balances are indicated on invoices and delinquency notices are sent in the mail.
How can I communicate about payments with my clients?
For additional information to help you answer your clients’ questions, check out the payments FAQ page.