General help
For general assistance or help with this website, please call Premera customer service at (800) 676-1411.
The Microsoft-dedicated customer service representative can help with:
- Confirming plan benefits
- Getting answer to administrative questions, including bills from your Health Connect provider
- Providing care management
Representatives are available Monday through Friday, 5:00 a.m. to 8:00 p.m. Pacific Time.
Health Connect Navigator
The Health Connect Plan offers a dedicated service center called the Health Connect Navigator. Call (800) 676-1411 and select Health Connect Navigator for help with any of the following:
- Choosing a PCP
- Finding a specialist
- Locating a clinic, urgent care center, or hospital
- Scheduling appointments
Representatives are available to help you Monday through Friday, 7:00 AM–7:00 PM Pacific Time.
24-Hour Nurse Line: Health information 24/7
When you have a quick question about a health issue, are looking for health information, or need to know where to get immediate care, nurses are available 24/7 to answer your questions and address your concerns. To speak to a consulting nurse,
call (800) 676-1411 (TTY:711).
Additional contacts
Microsoft Cares EAP
Phone: (800) 553-7798
Website: www.microsoftcares.com
Login: MSCARES
Premera Customer Service
Phone: (800) 676-1411
Microsoft Benefits
Website: aka.ms/benefits