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  • 24-Hour Nurse Line

    Not sure where to go for care? Call the free and confidential 24-Hour Nurse Line (800-676-1411, TTY: 711) and speak with a nurse about your health concerns anytime. The nurse can help you decide whether you should be on your way to the ER or urgent care, call Teladoc, call your doctor in the morning, or treat the problem yourself, with instructions.

    Save the number in your phone so you have it when you need it.

    Virtual Care

    Connect to these virtual care providers directly on the Premera mobile app. If you haven’t already, download the app from the App Store or Google Play.

    Medical Care 24/7

    Teladoc: Set up your account or start a new consultation. You can also call Teladoc at 855-332-4059 or set up your account on the Premera mobile app. 
    What it’s for: When you really need a doctor to help in any non-emergency. Board-certified doctors are available 24/7 by phone or video.

    Mental Health Care

    Talkspace: Virtual access to a licensed therapist through text or video. Register, select a therapist, and text to set up your first video session. 
    What it's for: Non-urgent mental healthcare.

    Teladoc: Set up your account or start a new consultation with a therapist, psychiatrist, or other mental health specialist. You can also call Teladoc at 855-332-4059 or set up your account on the Premera mobile app.
    What it's for: Virtual care with a variety of providers who offer talk therapy, medication management, and support your mental wellbeing. Available 24/7 by phone or video.

    Urgent care

    When to visit an Urgent Care Clinic:

    • Allergies
    • Asthma attack (minor)
    • Bronchitis
    • Colds, flu, fever
    • Cough
    • Ear infections
    • Insect bites
    • Migraine headache
    • Minor burns
    • Minor cuts
    • Minor head injury
    • Nausea
    • Pink eye
    • Rash
    • Simple fracture
    • Sore throat
    • Sprains or strains
    • Stitches
    • Urinary tract infections

    If you are in doubt about whether you should go to an Urgent Care clinic or to the Emergency Department, contact your primary care physician or speak to a nurse at our 24-hour Nurse Line (call 800-676-1411, TTY: 711) and press 3 to speak with a nurse at the prompt).

    Many clinics are open late and on weekends. See wait times or get in line before you arrive by clicking on the blue “Overlake Urgent Care Clinics” or “EvergreenHealth Urgent Care Clinics”.

    Overlake Urgent Care Clinics EvergreenHealth Urgent Care Clinics
    Overlake Downtown Bellevue Urgent Care
    400 108th Avenue NE
    Bellevue, WA 98004
    EvergreenHealth Kenmore Urgent Care
    18151 68th Ave NE
    Kenmore, WA 98028
    Overlake Issaquah Urgent Care
    5708 E. Lake Sammamish Pkwy SE
    Issaquah, WA 98029
    EvergreenHealth Mill Creek Urgent Care
    4220 132nd Street SE, Suite 103
    Mill Creek, WA 98012
    Overlake Lake Hills Urgent Care
    619 156th Ave SE
    Bellevue, WA 98007
    EvergreenHealth Redmond Urgent Care
    8980 161st Avenue NE
    Redmond, WA 98052
    Overlake Newcastle Urgent Care
    13159 Newcastle Commons Dr.
    Newcastle, WA 98059
    EvergreenHealth Sammamish Urgent Care
    22850 NE 8th Street, Suite 103
    Sammamish, WA 98074
    Overlake Redmond Urgent Care
    17209 Redmond Way
    Redmond, WA 98052
    EvergreenHealth Totem Lake Urgent Care
    12710 Totem Lake Blvd.
    Kirkland, WA 98034
    Overlake Sammamish Urgent Care
    22630 SE 4th Street, Suite 300
    Sammamish, WA 98074
    EvergreenHealth Woodinville Urgent Care
    16916 140th Avenue NE
    Woodinville, WA 98072
    All Overlake Urgent Care Clinics All EvergreenHealth Urgent Care Clinics

    Emergency Room (ER)

    The ER waiting room is no fun. It’s often a long wait and the most expensive place to receive care. If your condition doesn’t require immediate medical treatment for a life-threatening emergency or trauma, consider an Urgent Care, Teladoc or your PCP. If you are experiencing a medical emergency, always go to the nearest facility or call 911.

    Visit the nearest emergency room or call 911 for potentially life-threatening conditions, such as:

    • Abdominal pain (severe)
    • Asthma attack (severe)
    • Bleeding (uncontrolled)
    • Burns (severe)
    • Chest pain or discomfort
    • Confusion
    • Cuts or lacerations (moderate to severe)
    • Dehydration
    • Dizziness
    • Fainting
    • Headaches (severe)
    • High fevers
    • Infant fevers less than 2 months old
    • Ingestion of poison
    • Major head injury
    • Palpitations
    • Pneumonia
    • Seizures
    • Shock
    • Shortness of breath
    • Significant trauma or injuries
    • Swallowing of foreign objects
    • Unconscious of loss of consciousness
    • Visible factures

    In case of an emergency, the Health Connect Plan pays benefits for emergency room care at the Health Connect network level, even at Extended network and out of network hospitals.

    Your primary care provider—your health care partner

    To get the most out of the Health Connect Plan, you are highly encouraged to choose a PCP from the Health Connect network when you enroll in the plan. Because the PCP relationship is so important in coordinated care, PCPs will be assigned for you and each of your family members if you don’t choose them. However, you are free to change your PCP at any time. PCPs are often physicians but can also be nurse practitioners or physician assistants. PCPs include:

    • Family medicine providers
    • Internal medicine providers
    • Pediatric medicine providers
    • Geriatric medicine providers

    Your PCP gets to know you and creates a personalized care plan, addresses your day-to-day health care needs, and works with their Health Connect partners to help coordinate care if you have more complex health needs. Your PCP is part of a broader care team working to make sure you get the right care at the right time, which can reduce duplicate tests and services, unnecessary treatment, and other avoidable health care costs over time.

    Find a Health Connect network PCP


    The Health Connect network includes a wide range of specialists and other health care providers and facilities concentrated primarily on the Eastside. You also have the option to use other Premera providers (called the Extended network) without a referral, though you will typically pay more out of pocket to see providers outside the Health Connect network. (The Extended network consists of Premera providers who are not part of the Health Connect network.) Care received by out of network providers is subject to the deductible and the providers may charge more than the allowed amount, which would be your responsibility to pay.

    X-rays and Labs

    You always have the flexibility to choose any lab, clinic, or hospital within either the Health Connect network or Extended network for X-rays and lab work.

    Note: The cost for X-rays or lab work generally is in addition to your PCP or specialist office visit copay. See How you pay for care for more information.

    Find a Health Connect network X-ray or lab facility


    Under the Health Connect Plan, you can fill prescriptions at any retail network pharmacy, including the on-campus Living Well Health Center Pharmacy in Building 21. If you take medications on an ongoing basis, you may also take advantage of a mail-order option that delivers medications to you at home, saving you both time and money.

    The Health Connect Plan prescription coverage is a 3-tier prescription drug benefit that allows enrollees to make informed choices and encourages value when choosing prescription medications. The copay will vary depending on the tier that the medication is in.

    Tier One (Generic) – These drugs are typically generics and have the lowest copay.

    Tier Two (Preferred Brand) – These are brand drugs that typically do not have generic equivalent alternatives. These brand drugs may also have unique clinical advantages and offer overall greater value relative to other brand products in the same medication class.

    Tier Three (Non-preferred Brand) – These are brand drugs that typically do have generic equivalent alternatives. These drugs have the highest copay.

    Find a network pharmacy