Not sure where to go for care? Call the free and confidential 24-Hour Nurse Line (800-676-1411, TTY: 711) and speak with a nurse about your health concerns anytime. The nurse can help you decide
whether you should be on your way to the ER or urgent care, call Teladoc, call your doctor in the morning, or treat the problem yourself, with instructions.
Save the number in your phone so you have it when you need it.
Connect to these virtual care providers directly on the Premera mobile app. If you haven’t already, download the app from the App Store or Google Play.
Teladoc: Set up your account or start a new consultation. You can also call Teladoc at 855-332-4059 or set up your account on the Premera mobile app. What it’s for: When
you really need a doctor to help in any non-emergency. Board-certified doctors are available 24/7 by phone or video.
Talkspace: Virtual access to a licensed therapist through text or video. Register, select a therapist, and text to set up your first video session. What it's for: Non-urgent
Teladoc: Set up your account or start a new consultation with a therapist, psychiatrist, or other mental health specialist. You can also call Teladoc at 855-332-4059 or set up
your account on the Premera mobile app.What it's for: Virtual care with a variety of providers who offer talk therapy, medication management, and support your mental wellbeing. Available 24/7 by phone or video.
When to visit an Urgent Care Clinic:
If you are in doubt about whether you should go to an Urgent Care clinic or to the Emergency Department, contact your primary care physician or speak to a nurse at our 24-hour Nurse Line (call 800-676-1411, TTY: 711)
and press 3 to speak with a nurse at the prompt).
Many clinics are open late and on weekends. See wait times or get in line before you arrive by clicking on the blue “Overlake Urgent Care Clinics” or “EvergreenHealth Urgent Care Clinics”.
The ER waiting room is no fun. It’s often a long wait and the most expensive place to receive care. If your condition doesn’t require immediate medical treatment for a life-threatening emergency or trauma, consider an Urgent Care, Teladoc or your
PCP. If you are experiencing a medical emergency, always go to the nearest facility or call 911.
Visit the nearest emergency room or call 911 for potentially life-threatening conditions, such as:
In case of an emergency, the Health Connect Plan pays benefits for emergency room care at the Health Connect network level, even at Extended network and out of network hospitals.
To get the most out of the Health Connect Plan, you are highly encouraged to choose a PCP from the Health Connect
network when you enroll in the plan. Because the PCP relationship is so important in coordinated care, PCPs will be assigned for you and each of your family members if you don’t choose them. However, you are free to change your PCP at any time. PCPs
are often physicians but can also be nurse practitioners or physician assistants. PCPs include:
Your PCP gets to know you and creates a personalized care plan, addresses your day-to-day health care needs, and works with their Health Connect partners to help coordinate care if you have more complex health needs. Your PCP is part of a broader
care team working to make sure you get the right care at the right time, which can reduce duplicate tests and services, unnecessary treatment, and other avoidable health care costs over time.
Find a Health
Connect network PCP
The Health Connect network includes a wide range of specialists and other health care providers and facilities concentrated primarily on the Eastside. You also have the option to use other Premera providers (called the Extended network)
without a referral, though you will typically pay more out of pocket to see providers outside the Health Connect network. (The Extended network consists of Premera providers who are not part of the Health Connect network.) Care received by out
of network providers is subject to the deductible and the providers may charge more than the allowed amount, which would be your responsibility to pay.
You always have the flexibility to choose any lab, clinic, or hospital within either the Health Connect network or Extended network for X-rays and lab work.
Note: The cost for X-rays or lab work generally is in addition to your PCP or specialist office visit copay. See How
you pay for care for more information.
Find a Health Connect network X-ray or lab facility
Under the Health Connect Plan, you can fill prescriptions at any retail network pharmacy, including the on-campus Living Well Health Center Pharmacy in Building 21. If you take medications on an ongoing basis, you may also take advantage of a mail-order
option that delivers medications to you at home, saving you both time and money.
The Health Connect Plan prescription coverage is a 3-tier prescription drug benefit that allows enrollees to make informed choices and encourages value when choosing prescription medications. The copay will vary depending on the tier that the medication
Tier One (Generic) – These drugs are typically generics and have the lowest copay.
Tier Two (Preferred Brand) – These are brand drugs that typically do not have generic equivalent alternatives. These brand drugs may also have unique clinical advantages and offer overall greater value relative to other brand products
in the same medication class.
Tier Three (Non-preferred Brand) – These are brand drugs that typically do have generic equivalent alternatives. These drugs have the highest copay.
a network pharmacy