Travel Benefit

  • Travel benefits are available through the COE Program for members and their care companions*. Your benefit will vary depending on:

    • Where you live
    • What mode of transportation you choose (driving or flying)
    • How many nights you stay in the hotel as a patient of Virginia Mason

    In general, to qualify for travel benefits, you need to live more than 60 driving miles from Virginia Mason Medical Center in Seattle.

    After your surgery has been scheduled, Premera will contact you to make travel arrangements. You may also contact Premera directly at 855-784-4563 (TRS: 711), weekdays, 7 a.m. to 5 p.m. Pacific Time, and we'll partner with you to create your travel itinerary.

    The program offers the following travel benefits:

    • Flights: You must depart from a Washington state airport or Portland International Airport. All flights must be to Seattle-Tacoma International Airport
    • Ground transportation: Car service between Seattle-Tacoma International Airport and your hotel
    • Mileage: Reimbursement for car travel is based on current IRS medical mileage rates. Standard Mileage Rates
    • Parking: Parking at your departing airport and at Virginia Mason
    • Lodging: To be covered by the plan, all lodging must be arranged through Premera. Unless they are at capacity, all hotel stays will be at The Inn at Virginia Mason or The Baroness Hotel

    The program does not cover the following benefits:

    • Mileage less than 60 driving miles from Virginia Mason
    • Daily meals
    • Hotel room upgrade costs
    • Hotel cancellation fees, for cancellations within your control
    • Sightseeing mileage or parking

    Contact us

    For questions about, or to apply for, the COE Program:

    Premera Concierge Service
    855-784-4563 (TRS: 711)
    Weekdays, 7 a.m. to 5 p.m. Pacific Time

    For questions about UMP benefits:

    UMP Customer Service
    888-849-3681 (TRS: 711)
    Weekdays, 5 a.m. to 8 p.m. Pacific Time
    Saturdays, 8 a.m. to 4:30 p.m. Pacific Time

    Washington State Rx Services
    888-361-1611 (TRS: 711)

    Monday through Friday: 7:30 a.m. to 5:30 p.m.
    Available outside these hours with limited services.

    For more information, visit the UMP site.

    * A care companion is a family member or friend who will care for you before and after your surgery. The concierge team will explain what is required for a person to be designated as care companion.