Pay Online and Pay by Phone

  • Frequently asked questions about paying your bill

  • What is the electronic payment process?

    A service that allows groups to pay their bill online or by phone. You may do so via an electronic transaction using your checking or savings account.

    What methods can I use to pay my bill?

    You can make an electronic withdrawal from your checking or savings account, or by telephone.

    How will I access this service?

    You can access the service two ways, on the internet or by telephone.

    The internet service is available through the secure employer website. Log into your account and then select online bill pay from the bottom of the billing management page.

    For the phone service, you can call your Premera Membership & Billing Representative (his or her name and number is on your bill) or the general Membership and Billing desk at 866-358-2294.

    When I tried to make a payment over the phone, I received an error message that stated that the service was not available from my phone.

    That message indicates that the phone has been blocked from caller ID. Simply unblock your phone or use the internet.

    Who do I contact to find out about the service?

    Please call your Premera representative or your producer.

    Can I review my bill online in this application?

    You can view your current and past invoices online in the Billing Management section of the secure employer site.

    Do I need any special software to sign up for the electronic payment service?

    No special software is required to use the service. You will only need Web access or a phone.

    Is there a fee to use this service?

    No, the service is free.

    Do I need to enroll in order to pay a bill?

    You must create an account and log into the secure employer website to access online bill pay.

    Where do I find my bank routing and account numbers needed to register for this service?

    The routing number is the nine-digit number found on the bottom left of your paper check. The bank account number is the string of numbers following the routing number.

    Do I need a password?

    Yes, the first time you use the employer website you will establish a user ID and password.

    What if I forget my password?

    For security reasons, you will need to set a new password. At the log-in page,  click on Forget your password?

    What if I forget the answer to my challenge question?

    You will need to reset  the security questions. Contact the service desk at 800-722-9780.

    How do I cancel my online payment?

    You can cancel the service by logging into online bill pay and changing your payment option.

    Can I make partial payments?

    No. Only the full amount due can be paid and it must be in a single payment.

    Can I make future payments?

    Yes, you can schedule payments as far as 30 days in advance of the due dates for your current bill.

    Can I make recurring payments?

    Yes, you can set up recurring payments that will pull the amount due on the bill due date. This feature does not allow any date other than the date shown on the billing coupon.

    What if I set up a recurring payment and the bill amount changes?

    The full amount due is what will be sent each month on the due date.

    When are payments posted?

    Payments made by 2 p.m. Pacific Time will be posted to your account the next day. Payments made after 2 p.m. will be posted within 48 hours.

    When is the money drawn from my bank account?

    The funds for the payment are debited from an account on the scheduled payment date.

    How will I know that a payment was successfully transmitted?

    You will receive a confirmation number at the end of a successful transaction. You will also receive a confirmation e-mail within one business day.

    How can I confirm that a payment has been made?

    After the payment date, you can check the status of the payment by looking in Payment History. If the status is “Complete,” then the payment has been sent to Premera. You can also check to see if the funds have been withdrawn from your bank account. (It can take up to 48 hours to credit to an account.)

    I checked the system for my bill amount, but none is showing. What is the problem?

    If no amount is due, a bill will not be generated and there will not be an amount displayed.

    You can call Membership and Billing at 866-358-2294 for assistance.