Accounts & ID Cards
Questions and answers about your account and ID card
For members with an employer-sponsored plan, you can access your digital ID card with the Premera App. You can save your ID card to your photos and show it at your provider’s office. For members with an Individual or Family plan, you can access your digital ID card by signing in to your online account, or by signing up for digital health messages.
Go to Account Settings for instructions on how to update your information.
You can expect your member ID card about two weeks after open enrollment ends.
If you need a replacement card, visit your dashboard to order a new one or to get a letter to provide proof that you have a health plan. If you download the Premera app, you’ll have yourdigital card on your phone and can also fax it to your provider from the app.
Your member card is like a snapshot of your plan. It has the name of your medical plan and dental plan, if you also have that. It also tells you if you have any copays for visits, prescriptions, or emergency services. If you are the subscriber on yourplan, your member ID will end with 01 and any dependents will share the same member number, followed by 02, 03, and so on. Providers need your member ID and group ID so they can correctly bill us. Pharmacies use the Rx information.
Yes, you can.
Every person on your plan who is 13 or older (18 or older in Alaska) needs to make their own account. Unless they give you permission, you can’t see any sensitive claims. Each person on the plan may authorize other family members to view their sensitive claims online. They will also be able to see your used and remaining benefits and personal profile.
A sensitive claim is one that has any diagnosis and/or procedure that is related to genetic information, chemical dependency, mental health, reproductive health, STDs, HIV, or AIDS.
Go to Account Settings. You can authorize which family members or other individuals have permission to discuss your benefits or claims with Premera. You can fill out the online form and specify what type of information (sensitive or not), and an expiration date.
You can also download and use the Information release form (PDF document) if you’re a member with a Premera Blue Cross group plan. Or, download and use the separate Information release form (PDF document) if you’re a member with the Premera Blue Cross HMO plan. Mail it to the address on the form.
Go to Account Settings. You can also add or change security questions.
Call us at 800-722-1471 (TTY: 711) if you’re a member with a Premera Blue Cross group plan. Or, call 844-722-4661 (TTY: 711) if you’re a member of the Premera Blue Cross HMO plan, 5 a.m. to 8 p.m. Pacific Time, Monday to Friday. If you have an Individual or Family plan, please call 1-800-607-0546, 8 a.m. to 6 p.m. Pacific Time, Monday through Friday.