Purpose and Values
Our purpose
Improve customers’ lives by making healthcare work better.
How do we do this?
By applying our values to the work we do—every single day. These values offer a roadmap for how we conduct business, treat each other, and treat our customers. Our Code of Conduct outlines how we use our values to make decisions and work with each other internally. It also governs how we treat those we serve. This includes customers, providers, third parties, regulators, and the employers that use our services.
Our commitment to Do the Right Thing runs deep. It serves as a cornerstone of our Compliance and Ethics Program. We pledge to always conduct ourselves legally, ethically, and with unwavering integrity. We endeavor to build trust in every relationship we forge and each life we touch.
Our values
- Identify with the customer
- Be excellent
- Act with urgency
- Challenge convention
- Do the right thing
- Work together
Our customers will say:
You take great care of me and make it simple and easy.
Living our values
To ensure our continued success, we must focus on how we achieve our business objectives. This means looking beyond our short-term goals. So, Premera has established core values to guide how we work. This builds trust in our relationships with customers, providers, third parties, and regulators. We expect all Premera employees to exhibit these shared values as we perform our work every day. This extends to all people authorized to act on the company’s behalf.
Do the Right Thing.
Simple words that are the foundation for Premera’s Compliance & Ethics Program. This Code of Conduct (the Code) models our commitment to doing the right thing. It also shows our focus to always conduct business legally and ethically. As we work together to make healthcare work better, we turn to the Code as our formal declaration. We commit to always and enthusiastically Do the Right Thing. This is our duty to our Board of Directors, external committee members, customers, constituents, and fellow employees.
Culture and belonging
At Premera, we promote a respectful and fair workplace environment, where each employee has the opportunity to reach their full potential and support the pursuit of accessible and responsive healthcare for our members.