Medicare News
Published March 9, 2021
Here’s who to call
We have a system in place to help you and your clients with issues and questions that come up about our Medicare plans. Here’s some information to make it easier for you to find help.
Have questions about billing or a claim?
If you or your clients have questions or issues that you need to have resolved, please call customer service first. Here’s why:
- Customer service has the training and knowledge in claims and billing for the fastest resolution for your issue. They’re your best first call.
- Customer service calls are recorded and logged with the date and description of the issue. If you’ve already called customer service about your problem, but need us to help expedite your issue, we can access that information when you email us at
Medicaresupport@premera.com.
- Calls logged with customer service help us to see if we have a trending issue we need to resolve.
Questions about selling our plans
Did you know you can contact your territory manager with your questions? In fact, you can call, text, or email them when you need answers. Your territory manager is your go-to resource for questions about our plans. We recently published their bios and phone numbers. Add their contact information into your phone so it’s at your fingertips when you need help. They have a wealth of knowledge and they’re eager to help you.
Customer service
Medicare Advantage and Medicare Supplement are supported by two separate customer service departments. Each have knowledge specific for their plans, so please make sure you’re accessing the right one.
- For Medicare Advantage claim questions, members can call customer service directly. Or you can assist your client by getting on the phone with them and customer service to resolve a claim issue. 888-850-8526
- For Medicare Supplement claim questions, your client or you as the agent, can call customer service directly with questions about their claim. 800-722-1471
If you have questions, don't hesitate to reach out to us.