Helping Your Clients Navigate COVID-19

  • General News
    Published March 10, 2020

    Information to share with your clients who have questions about COVID-19.

    The 3,200 employees of Premera Blue Cross are here to support producers, members, employers, and healthcare providers in their drive to keep our communities safe during the COVID-19 outbreak.

    If a member has concerns about COVID-19, we recommend they first call their primary care doctor, or any of the following:

    If your client must go to the doctor’s office, encourage them to call ahead to make arrangements so they can avoid a possible spread. If your client is traveling soon, they can visit the Centers for Disease Control and Prevention (CDC) website for the latest travel precaution recommendations.

    COVID-19 FAQ for producer

    For more detailed answers on common questions you may get from your clients during the COVID-19 outbreak, read our helpful FAQ. We will be updating this FAQ as more information becomes available.

    Premera’s corporate approach

    Within our own operations, we are following the recommended precautions of the state departments of health in Washington and Alaska, as well as the CDC. Our corporate guidelines include:

    • We’ve closed our Western Washington offices to help prevent the spread of the virus. All our employees are able to work from home and are available. Our Spokane and Alaska offices remain open at this time.
    • Encouraging employees to regularly wash their hands and follow other hygiene precautions.
    • Encouraging employees to stay home if they are not feeling well.
    • Restricting business travel unless exceptional situations arise.
    • Postponing large, in-person employee meetings or training sessions.
    • Increasing the use of remote collaboration tools to reduce in-person meetings.
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