• Contact Us

    Members

    Sign in or create your Premera secure email ID to email FEP Customer Service.

    Sign in or register with MyBlue Customer eService to:

     

     

    Providers

    Sign in or create your Premera secure email ID to email FEP Customer Service.

    Sign in or create an account on OneHealthPort to:

     

  • Where Should I Submit My Claims or Ask a Question?

  • In Washington, Premera Blue Cross and Regence Blue Shield share responsibility for claims processing and customer service based on where the patient receives the service and what kind of service was received. Please follow the instructions below to determine where to send your claims or correspondence.

    Locating the Correct Mailing Address 

    • Determine the county where the service was performed
    • Click on the area of the map that matches the color of the county where the service was performed. For example, if a service was rendered in Douglas County, click on the blue region on the map.
    • Find the correct address listed under the type of service received (see explanation below)

    PROFESSIONAL SERVICES are performed by a physician or other healthcare professional. Examples: medical doctor, osteopath, optometrist, chiropractor, physical therapist, audiologist, independent laboratory, nurse practitioner, durable medical equipment supplier, ambulance services or clinical social worker.

    FACILITY SERVICES are services you receive for the use of a facility such as a hospital, emergency room, freestanding ambulatory facility, alcohol treatment facility or residential treatment center.

    State:
    • Alaska
     
    Send claims and correspondence (except pharmacy) to:
    Federal Employee Program
    PO Box 240489
    Anchorage, AK 99524

    Fax number for Claims and Customer Service: 877-239-3390
    Fax number for Member Appeals only: 877-202-3149

    Email:
    - Members: go to MyBlue Customer eService and log-in or register
    - Providers: log-in to secure email

    Customer Service: 1-800-562-1011
     

    Retail Pharmacy services (non-preferred pharmacies - for example, WalMart, RiteAid, Safeway, etc.)

    Send claims to:

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072


    Send all correspondence to:

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072
     

     

    Counties:

    • Clallam
    • Columbia
    • Cowlitz
    • Grays Harbor
    • Island
    • Jefferson
    • King
    • Kitsap
    • Klickitat
    • Lewis
    • Mason
    • Pacific
    • Pierce
    • San Juan
    • Skagit
    • Skamania
    • Snohomish
    • Thurston
    • Wahkiakum
    • Walla Walla
    • Whatcom
    • Yakima
     

    Professional and Dental services

    Members send claims to:

    BlueShield of Washington FEP
    PO Box 21709
    Seattle, WA 98111

    Fax number for claims and correspondence 1-801-333-6523 (Mark claims: Attn New Claims)

    Providers send claims to:

    Regence Blue Shield in accordance with the terms of your Provider contract with Regence.
     

    Members send all correspondence to:

    BlueShield of Washington FEP
    PO Box 21709
    Seattle, WA 98111

    Customer Service: 1-800-552-0733

    Providers send all correspondence to:

    BlueShield of Washington FEP
    PO Box 31207
    Salt Lake City, UT 84131

    Customer Service: 1-877-668-4654

     

    All Hospital, Facility Services and Other Specialized Services (Home Hospice, Organ/Tissue Transplants, Clinical Trials, Cardiac Rehab, Mental Health Substance Abuse Intensive Outpatient, Mental Health Substance Abuse Partial Hospitalization and Rural Clinic)

    Send claims and correspondence to:

    Blue Cross of Washington FEP
    PO Box 33932
    Seattle, WA 98133

    Fax number for Claims and Customer Service: 877-239-3390
    Fax number for Member Appeals only: 877-202-3149

    Email:
    - Members: go to MyBlue Customer eService and log-in or register
    - Providers: log-in to secure email 

    Customer Service: 1-800-562-1011

     

    Retail Pharmacy services (non-preferred pharmacies - for example, WalMart, RiteAid, Safeway, etc.)

    Send claims to:

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Send all correspondence to:

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072
     

     

    Counties:

    • Adams
    • Benton
    • Chelan
    • Douglas
    • Ferry
    • Franklin
    • Grant
    • Kittitas
    • Lincoln
    • Okanogan
    • Pend Oreille
    • Spokane
    • Stevens
    • Whitman
     

    Professional and Facility services

    Send claims and correspondence to:

    Blue Cross of Washington FEP
    PO Box 33932
    Seattle, WA 98133

    Fax number for Claims and Customer Service: 877-239-3390
    Fax number for Member Appeals only: 877-202-3149

    Email:
    - Members: go to MyBlue Customer eService and log-in or register
    - Providers: log-in to secure email 

    Customer Service: 1-800-562-1011

    Dental services

    Members send claims to:

    BlueShield of Washington FEP
    PO Box 21709
    Seattle, WA 98111

    Customer Service: 1-800-552-0733

    Providers send claims to:

    Regence Blue Shield in accordance with the terms of your provider contract with Regence.

    Retail Pharmacy services (non-preferred pharmacies - for example, WalMart, RiteAid, Safeway, etc.)

    Send claims to:

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Send all correspondence to:

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072
     

    Counties:

    • Asotin
    • Garfield
     

    Professional and Dental services:

    Members send claims to:

    Blue Shield of Idaho
    PO Box 30270
    Salt Lake City, UT 84131-0207

    Customer Service: 1-800-732-1209

    Providers send claims to:

    Regence Blue Shield in accordance with the terms of your provider contract with Regence.

    Customer Service: 1-800-732-1209

    Members and Providers send correspondence to:

    Blue Shield of Idaho
    PO Box 30270
    Salt Lake City, UT 84131-0207

    Customer Service: 1-800-732-1209

    Facility services

    Send claims to:

    Blue Cross of Washington FEP
    PO Box 33932
    Seattle, WA 98133

    Fax number for Claims and Customer Service: 877-239-3390
    Fax number for Member Appeals: 877-202-3149

    Email:
    - Members: go to MyBlue Customer eService and log-in or register
    - Providers: log-in to secure email 

    Customer Service: 1-800-562-1011

    Retail Pharmacy services (non-preferred pharmacies - for example, WalMart, RiteAid, Safeway, etc.)

    Send claims to:

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Send all correspondence to:

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072
     

    Counties:

    • Clark
     

    Facility, Professional and Dental services

    Send claims to:

    Blue Shield of Oregon FEP
    PO Box 31105
    Salt Lake City, UT 84131

    Send all correspondence to:

    Blue Shield of Oregon FEP
    PO Box 1269
    Portland, OR 97207

    Customer Service: 1-800-962-2731

    Retail Pharmacy services (non-preferred pharmacies - for example, WalMart, RiteAid, Safeway, etc.)

    Send claims to:

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Send all correspondence to:

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072