Contact Us

  • Company Closure Notice
    Premera will be closed on Monday, May 25. During this time, all of our online tools will be available. We expect higher-than-normal call volumes on Tuesday, May 26, so we encourage you to continue using our online tools to avoid long wait times.

  • Members

    Sign in or create your Premera secure email ID to email FEP Customer Service.

    Sign in or register with MyBlue Customer eService to:

    • Check claims
    • Find a provider
    • Order an ID card
    • Change your address
    • Access the Nurse Helpline

    Providers

    Sign in or create your Premera secure email ID to email FEP Customer Service.

    Sign in or create an account on OneHealthPort to:

  • Where Should I Submit My Claims or Ask a Question?

    Instructions

    In Washington, Premera Blue Cross and Regence Blue Shield share responsibility for claims processing and customer service based on where the patient receives the service and what kind of service was received*. Please follow the instructions below to determine where to send your claims or correspondence.

    Locating the Correct Mailing Address 

    • Determine the county where the service was performed
    • Click on the area of the map that matches the color of the county where the service was performed. For example, if a service was rendered in Douglas County, click on the blue region on the map.
    • Find the correct address listed under the type of service received (see explanation below)

    *Professional Services are performed by a physician or other healthcare professional. Examples: medical doctor, osteopath, optometrist, chiropractor, physical therapist, audiologist, independent laboratory, nurse practitioner, durable medical equipment supplier, ambulance services or clinical social worker.

    Facility Services are services you receive for the use of a facility such as a hospital, emergency room, freestanding ambulatory facility, alcohol treatment facility or residential treatment center.

  • State

    Alaska

     

    Claims and Correspondence (except Pharmacy)

    Federal Employee Program
    PO Box 240489
    Anchorage, AK 99524

    Phone: 800-562-1011
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals only)

    Email

    Members: Log in or register - MyBlue Customer eService
    Providers: Log-in - secure email


    Retail Pharmacy Services

    Non-preferred - for example: Walmart, RiteAid, Safeway, etc. 

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

     

    Counties

    • Clallam
    • Columbia
    • Cowlitz
    • Grays Harbor
    • Island
    • Jefferson
    • King
    • Kitsap
    • Klickitat
    • Lewis
    • Mason
    • Pacific
    • Pierce
    • San Juan
    • Skagit
    • Skamania
    • Snohomish
    • Thurston
    • Wahkiakum
    • Walla Walla
    • Whatcom
    • Yakima
     

    Professional and Dental Services

    Members

    Phone: 800-552-0733
    Fax: 801-333-6523 (Mark claims: Attn New Claims)
    Email: Log in or register - MyBlue Customer eService

    Claims

    BlueShield of Washington FEP
    PO Box 21709
    Seattle, WA 98111

    Correspondence

    BlueShield of Washington FEP
    PO Box 21709
    Seattle, WA 98111
    Customer Service

    Providers

    Tel: 800-552-0733
    Email: Log-in - secure email 

    Claims

    Regence Blue Shield in accordance with the terms of your Provider contract with Regence.

    Correspondence

    BlueShield of Washington FEP
    PO Box 31207
    Salt Lake City, UT 84131


    All Hospital, Facility Services and Other Specialized Services

    (Home Hospice, Organ/Tissue Transplants, Clinical Trials, Cardiac Rehab, Mental Health Substance Abuse Intensive Outpatient, Mental Health Substance Abuse Partial Hospitalization and Rural Clinic)

    Tel: 800-562-1011
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals only)

    Claims and Correspondence

    Blue Cross of Washington FEP
    PO Box 33932
    Seattle, WA 98133


    Retail Pharmacy Services

    Non-preferred - for example: Walmart, RiteAid, Safeway, etc. 

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

     

    Counties

    • Adams
    • Benton
    • Chelan
    • Douglas
    • Ferry
    • Franklin
    • Grant
    • Kittitas
    • Lincoln
    • Okanogan
    • Pend Oreille
    • Spokane
    • Stevens
    • Whitman
     

    Professional and Facility Services

    Claims and Correspondence

    Blue Cross of Washington FEP
    PO Box 33932
    Seattle, WA 98133

    Phone: 800-562-1011
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals only)

    Email:
    - Members: Log in/register at MyBlue Customer eService
    - Providers: Log-in to secure email 


    Dental Services

    Member Claims:

    BlueShield of Washington FEP
    PO Box 21709
    Seattle, WA 98111

    Phone: 800-552-0733

    Provider Claims:

    Send to Regence Blue Shield in accordance with the terms of your provider contract with Regence.


    Retail Pharmacy Services

    Non-preferred - for example: Walmart, RiteAid, Safeway, etc. 

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

     

    Counties

    • Asotin
    • Garfield
     

    Professional and Dental Services

    Claims and Correspondence

    Blue Shield of Idaho
    PO Box 30270
    Salt Lake City, UT 84131-0207

    Phone: 800-732-1209

    Member Claims

    Blue Shield of Idaho
    PO Box 30270
    Salt Lake City, UT 84131-0207

    Provider Claims

    Regence Blue Shield in accordance with the terms of your provider contract with Regence.


    Facility Services

    Blue Cross of Washington FEP
    PO Box 33932
    Seattle, WA 98133

    Phone: 800-562-1011
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals)

    Email:
    - Members: Log in/register at MyBlue Customer eService
    - Providers: log-in to secure email


    Retail Pharmacy Services

    Non-preferred - for example: Walmart, RiteAid, Safeway, etc.

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

     

    Counties

    • Clark
     

    Facility, Professional and Dental Services

    Claims

    Blue Shield of Oregon FEP
    PO Box 31105
    Salt Lake City, UT 84131

    Correspondence

    Blue Shield of Oregon FEP
    PO Box 1269
    Portland, OR 97207

    Phone: 800-962-2731


    Retail Pharmacy Services

    Non-preferred - for example: Walmart, RiteAid, Safeway, etc. 

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072