Technical help
Having technical issues with tools on Premera.com? Please email
support@premera.com or call the service desk at
800-722-9780.
Forgotten ID and password assistance
Select the most appropriate link to get your ID or password.
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Member - Recover your user ID or reset your password.
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Employer - Change your password to administer benefits for your employees.
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Producer - Recover your user ID or reset your password.
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Provider - Get secure access to our provider website by registering with
OneHealthPort
Need live help?
Live help is a screen-sharing tool that allows our agents to see what you are seeing on your screen in order to quickly assist you. Call the service desk at
800-722-9780, and select the live help button to begin sharing your screen with a representative.
Service desk assistance is available on weekdays, 6 a.m. to 6 p.m., Pacific Time.