Contact Us

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    Log in

    Check out your benefits info, claims status, remaining deductible, and more.

    Log in or create an account

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    Call us

    Our friendly customer service team can help answer questions about your health plan.

    Call 800-508-4722 (TTY: 711)
    5 a.m. to 8 p.m. Pacific, Monday to Friday
    Outside the U.S., call 855-390-6514

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    Get account login help

    We can help you update your email address or password.

    Call 800-722-9780 (TTY: 711)
    6 a.m. to 6 p.m. Pacific, Monday to Friday

    Pay your monthly health plan bill

    You have options to pay:

    1. Online
    2. By phone 800-508-4722
    3. By mail
      HealthCare.gov members:

      Premera Blue Cross
      P.O. 741103
      Los Angeles, CA 90074-1103

      Members purchasing from Premera and Employers:

      Premera Blue Cross Blue Shield of Alaska
      Attention: Payment Processing
      P.O. Box 91060
      Seattle, WA 98111-9160

    Contact a specific department

    Web help

    Having technical issues with tools on Premera.com? Please email support@premera.com or call the service desk at 800-722-9780.

    Need live help?

    Live help is a screen-sharing tool that allows our agents to see what you are seeing on your screen in order to quickly assist you. Call the service desk at 800-722-9780, and select the live help button to begin sharing your screen with a representative.

    Live Help button

    Service desk assistance is available on weekdays, 6 a.m. to 6 p.m., Pacific Time.

    Frequently asked questions

    View our frequently asked questions for answers to common health plan and open enrollment questions.