Contact Us

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    Sign in

    Check out your benefits info, claims status, remaining deductible, and more.

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    Call us

    Our friendly customer service team can help answer questions about your health plan.

    Call 800-508-4722 (TTY: 711)
    Employer-sponsored plans:
    5 a.m. to 8 p.m. Pacific Time, Monday to Friday
    Individual and healthcare.gov plans:
    8 a.m. to 6 p.m. Pacific Time, Monday to Friday
    Outside the U.S., call 855-390-6514

    Pay your monthly health plan bill

    Individual plan members, get bill pay information.

    Members purchasing from Premera and Employers:

    Premera Blue Cross Blue Shield of Alaska
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

    For those affected by natural disasters

    Get help finding care or replacing medication.

    Forgotten ID and password assistance

    Select the most appropriate link to get your ID or password.

    • Member: Recover your user ID or reset your password.
    • Employer: Change your password to administer benefits for your employees.
    • Producer: Recover your user ID or reset your password.
    • Provider: Get secure access to our provider website by registering with OneHealthPort