Contact Us

  • mouse icon

    Log in

    Check out your benefits info, claims status, remaining deductible, and more.

    Log in or create an account

    phone icon

    Call us

    Our friendly customer service team can help answer questions about your health plan.

    Call 800-508-4722 (TTY: 711)
    Employer-sponsored plans:
    5 a.m. to 8 p.m. Pacific Time, Monday to Friday
    Individual and plans:
    8 a.m. to 6 p.m. Pacific Time, Monday to Friday
    Outside the U.S., call 855-390-6514

    monitor icon

    Get account login help

    We can help you update your email address or password.

    Call 800-722-9780 (TTY: 711)
    6 a.m. to 6 p.m. Pacific, Monday to Friday

    Pay your monthly health plan bill

    You have options to pay:

    1. Online
    2. By phone 800-508-4722
    3. By mail members:

      Premera Blue Cross
      P.O. 741103
      Los Angeles, CA 90074-1103

      Members purchasing from Premera and Employers:

      Premera Blue Cross Blue Shield of Alaska
      Attention: Payment Processing
      P.O. Box 91060
      Seattle, WA 98111-9160

    Contact a specific department

    Web help

    Having technical issues with tools on Please email or call the service desk at 800-722-9780.

    Need live help?

    Live help is a screen-sharing tool that allows our agents to see what you are seeing on your screen in order to quickly assist you. Call the service desk at 800-722-9780, and select the live help button to begin sharing your screen with a representative.

    Live Help button

    Service desk assistance is available on weekdays, 6 a.m. to 6 p.m., Pacific Time.

    Frequently asked questions

    View our frequently asked questions for answers to common health plan and open enrollment questions.