Contact Us

  • 2017 open enrollment is here!

    Need an individual or family health plan? We're here to help weekdays from 8 a.m. to 7 p.m.; service is fastest from 5 to 7 p.m. Call us at 855-738-0954. Or, use our online tool to compare plans.

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    Log in

    Check out your benefits info, claims status, remaining deductible, and more.

    Log in or create an account

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    Call us

    Our friendly customer service team can help answer questions about your health plan.

    Call 800-508-4722 (TTY: 711)
    Weekdays, 8 a.m. to 5 p.m.

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    Get account login help

    We can help you update your email address or password.

    Call 800-722-9780 (TTY: 711)
    Weekdays, 6 a.m. to 6 p.m.

    Pay your monthly health plan bill:

    Pay your bill online

    -or-

    Pay by mail

    HealthCare.gov members:

    Premera Blue Cross
    P.O. 741103
    Los Angeles, CA 90074-1103

    Members purchasing from Premera and Employers:

    Premera Blue Cross Blue Shield of Alaska
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

    Frequently asked questions

    View our frequently asked questions for answers to common health plan and open enrollment questions.

    Premera's focusing on the customer experience

    Check out a new video that highlights how we're working to make healthcare simpler and easier for you.

    Text version

    Managing unexpected bills

    A personal health support clinician can help you manage unexpected healthcare costs and navigate the health care system. If you're interested in receiving help with managing your care, your doctor can make a referral for you. You can also call us at 888-742-1479.

    Learn more about Premera including our commitment to serving the Northwest:

  • Important notice for individual members: Payment for your monthly health plan bill will be returned if you try to make payment for your individual health plan with a business account. Premera does not accept payments from third parties for individual health plans, except when required by law. See more details in Pay My Bill.

    ("Individual members" refers to members who purchased their plans independently and do not have their health plan coverage provided by their employer.)