Contact Us

  • mouse icon

    Log in

    Check out your benefits info, claims status, remaining deductible, and more.

    Log in or create an account

    phone icon

    Call us

    Our friendly customer service team can help answer questions about your health plan.

    Call 800-508-4722 (TTY: 711)
    5 a.m. to 8 p.m. Pacific, Monday to Friday
    Outside the U.S., call 855-390-6514

    monitor icon

    Get account login help

    We can help you update your email address or password.

    Call 800-722-9780 (TTY: 711)
    6 a.m. to 6 p.m. Pacific, Monday to Friday

    Pay your monthly health plan bill:

    We regret we can't process in-person payments. View your payment options on Pay My Bill.

    Pay your bill online


    Pay by mail members:

    Premera Blue Cross
    P.O. 741103
    Los Angeles, CA 90074-1103

    Members purchasing from Premera and Employers:

    Premera Blue Cross Blue Shield of Alaska
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

    Important notice for individual members: Payment for your monthly health plan bill will be returned if you try to make payment for your individual health plan with a business account. Premera does not accept payments from third parties for individual health plans, except when required by law. See more details in Pay My Bill.

    ("Individual members" refers to members who purchased their plans independently and do not have their health plan coverage provided by their employer.)

    Frequently asked questions

    View our frequently asked questions for answers to common health plan and open enrollment questions.

    Premera's focusing on the customer experience

    Check out a new video that highlights how we're working to make healthcare simpler and easier for you.

    Text version

    Learn more about Premera including our commitment to serving the Northwest: