Customer Service
Call customer service at 888-850-8526.
Hours: 8 a.m. to 5 p.m. PT, Monday through Friday
For help with:
- General information
- Member benefits verification
- Member eligibility confirmation
- Claims payment, payment vouchers or remittance assistance
- Medical, payment, and pharmacy policy questions
- Provider network status confirmation
- Drug lists questions
- Part D prescription pre-approval and exceptions requests
Provider Relations
You can reach us at 877-342-5258, option 4 or email us with questions about the following items.
- Billing, practice or remittance address changes
- Practice location additions
- Tax identification number updates
- Adding/deleting a provider at your office
- Application and contract requests
- Copies of past communications
Behavioral Health Provider Network
For general questions, call Optum at 800-711-4577.