General News
Published October 14, 2019
If employees have questions about their health plan, we know they often come to you. To help you help them, remind your employees about these two sources for information.
Member account on premera.com: Your employees can find many answers to their questions about benefits, deductibles, and claims by logging in to their secure account on premera.com. And they can go online for this information at any time.
If you’d like to remind your employees about setting up and using their member account, you’ll find ready to share resources on the Employee Communication Center. Log in to your secure employer account for the link to this resource, then select Manage your plan on the side. You’ll find Create an account on premera.com in the panel. Select from the ready-to-share resources: flyer, email, or content in different lengths.
Designated customer service line: If your employees can’t find the information
they need online, they can call our designated customer service line – not our
Alaska sales office.
Customer service can be reached at 800-508-4722 from 4 a.m. – 7 p.m. Alaska Standard Time.