Helping Members Impacted by the California Wildfires

  • We're in your corner

    Our hearts reach out to the thousands of people impacted by the California wildfires.

    Although miles separate us, the effects of these devastating natural disasters are far reaching.

    We encourage our customers and their families who are impacted by the wildfires to call us at 800-995-2420 if they have any questions about their health care coverage. Our customer service representatives are skilled in answering questions related to replacing lost and damaged medications or finding care.

    Premera customers in need of non-emergency care may call our 24-Hour NurseLine. This free service can help individuals decide the best place for care, and provide information on local resources. The phone number for the 24-Hour NurseLine is on the back of your ID card.

    Premera's telehealth provider, Teladoc®, is also offering access to general medical care at no charge for residents impacted by the wildfires. To receive care by phone, affected individuals should call the designated hotline.

    For residents of California:

    855-225-5032
    teladoc.com/CAfires

    Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA-controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services.

    Teladoc® is an independent company that provides virtual medical care services on behalf of Premera Blue Cross Blue.