Contact Us

  • General information regarding your medical plan

    For assistance with medical benefits information and provider search:

    Premera Blue Cross Customer Service
    800-995-2420 (for deaf and hard of hearing: 800-842-5357)
    5 a.m. to 8 p.m. Pacific, Monday to Friday

    Eligibility or enrollment questions

    Weyerhaeuser Employee Service Center
    800-833-0030, option 2
    Monday through Friday 6 a.m. - 4:30 p.m. (Pacific Time)

    Employee assistance program - ComPsych

    Guidance Resources
    855-295-8199
    24 hours a day, 7 days a week
    Guidance Resources
    Web ID: Weyerhaeuser

    Tobacco cessation program - Alere

    866-784-8454
    24 hours a day, 7 days a week (excluding Thanksgiving Day, Christmas Day, and Independence Day)
    Alere

    Health Savings Accounts (HSA)

    HSA Bank
    877-847-7448
    Monday through Friday 6 a.m. - 7 p.m. (Pacific Time)

    Flexible Spending Accounts (FSA)

    WageWorks
    877-924-3967
    Monday through Friday 5 a.m. - 5 p.m. (Pacific Time)

    Web site help

    To Recover your User ID or Reset your Password

    For other technical help regarding this web site, call:

    Premera Blue Cross Web Help Desk 800-722-9780 Monday through Friday, 6 a.m. - 6 p.m. (Pacific Time)