Each time you visit a healthcare provider and file a claim, you receive an Explanation of Benefits (EOB), which explains how your claim was processed. An EOB is not a bill.
EOBs are now posted online and can be accessed from your Premera account. You can choose to receive email notifications and discontinue receiving EOBs by mail. See sample email notification.
To receive email notifications, add your email address to your contact information and select the "Paperless" option. To discontinue email notifications, uncheck the "Paperless" option.
Here is a sample of the email you receive from us when you have a new Explanation of Benefits.
From: Premera Blue Cross <email@example.com>
Sent: Monday, December 3, 2012 7:11 PMTo: Pat Johnson
Subject: Claims Activity on Premera.com
Dear Premera Member,
You have a new claim Explanation of Benefits (EOB) statement ready to view on premera.com, your secure member website. Here’s how to view the claim:
If you have problems accessing the secure site with your log-in information, please contact our technical help desk at 1-800-722-9780.
The purpose of this message is only to provide information about your secure member website at www.premera.com. Please do not respond to this e-mail.