Each time you visit a healthcare provider and file a claim, you receive an Explanation of Benefits (EOB) which explains how your claim was processed. Instead of getting paper EOBs, you can get them online inside your secure Premera account.
To view your EOBs online log in. If you have not logged in before, you’ll be asked to register. After registering you’ll be able to:
When you see a provider or use a pharmacy outside of the network, you have to submit the claim yourself after paying for the service up front (preferred providers submit the claim for you).
If you would like a review of your claim, just call WEA Select Customer Service at 1-800-932-9221, or, for the hearing impaired, call 1-800-842-5357. You must make your request within 180 days after you receive your EOB. You can also submit a request in writing.
Include a copy of the EOB in question and any other documentation that may support your inquiry. Please send the request to:
Premera Blue CrossP.O. Box 91059Seattle, WA 98111-9159
Once we receive your request, we’ll send you more details about the review process.