• 24-hour-nurseline 

    Call the 24-Hour NurseLine and get the care that fits your needs

    Get the Right Care

    While medical concerns can be scary and confusing—especially in the middle of the night—trips to the emergency room (ER) for a non-emergency can be expensive and take a lot of time. Well-informed choices, however, can save you time and money.

    Get thoughtful, accurate health information from a registered nurse who will help you decide the right level of medical care for your health need.

    Call NurseLine at 1-800-841-8343. You can also find this number on the back of your Premera ID card.

    Non-Life Threatening

    Urgent care facilities provide quick, convenient care for health needs that aren’t life threatening but can’t wait until the next day or longer. They are open outside of regular business hours and are less expensive than emergency room care.

    To locate the nearest urgent care facility, search our provider directory (choose “Facilities by Specialty” then select “Urgent Care” specialty).

    Conditions that can be dealt with in an urgent care facility:

    • Ear infections
    • Low fever or mild flu symptoms
    • Minor rashes, cuts, bites and sprains

    Life Threatening

    Call 911 or go to the emergency room (ER) if you are in severe pain or if your condition is endangering your life.

    To locate the nearest ER, search our provider directory.

    Examples of medical emergencies:

    • Suspected heart attacks
    • Strokes
    • Broken bones